Privacy Analyst

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
**Status**: Full Time
**Schedule**: Monday - Friday
**Additional Requirements**: N/A
**Number of positions**: 1
**Start Date**: May 19, 2025
**Internal Application Deadline**: April 29, 2025
LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.
This vacancy is for an existing position.
As a Privacy Analyst reporting to the Manager, Privacy, you will play a key role in supporting the day-to-day operations of LifeLabs’ privacy program, helping to ensure compliance with applicable privacy laws and internal policies. This position supports a dynamic, national organization by serving as a central resource for privacy inquiries, initiatives, and program development. It offers the opportunity to contribute to impactful, forward-thinking health initiatives while working as part of a collaborative and high-performing privacy team.
**Your responsibilities will include**:
Customer Service for Privacy Inquiries & Complaints
Act as the first point of contact for privacy-related requests received to the Privacy mailbox from external parties:

- Investigating and responding to customer and provider complaints and inquiries, which includes working with applicable business units
- Documenting and keeping records for all requests received in the appropriate log
- Triage inquiries to appropriate departments where privacy cannot assist (e.g. My Care Compass, Customer Support)
- Escalate inquires and complaints as necessary

Internal Stakeholder Support
Provide support to internal stakeholders in connection with LifeLabs’ privacy program and projects which may include:

- Reviewing, investigating and following up on Non-Conforming Event (NCE) and Customer Experience Management (CEM) notices assigned to privacy
- Providing guidance and support to Customer Support/Patient Service Centre (PSC) teams to assist them in following proper procedures related to patient requests
- Promoting privacy awareness

Privacy Incident and Breach Investigation
- Assists with investigating alleged and actual privacy breaches, summarizes findings, logs details and escalates to the Senior Privacy Analyst and/or Manager as appropriate
- Provides guidance to staff to ensure they are following LifeLabs’ Breach Management Protocol as it pertains to their participation in the breach management process (e.g. guiding them to produce relevant documents, assisting with patient notification requirements, etc.)

Auditing
- Follows established audit practices across the organization and conducts regular audits to verify adherence to privacy policies and procedures. This includes using our third-party software to monitor for unauthorized uses of PHI
- Follows up with leaders where suspected unauthorized use may have occurred
- Liaise with HR Business Partners as required

Privacy Impact Assessments (PIA)
- Completing PIAs for low-risk or straightforward projects, new initiatives and lab instrumentation

**What you will bring to the role**:

- Bachelor’s degree in Business, Legal, Health Information, Information Management, or a related field
- At least 2-3 years’ operational experience in a privacy role, preferably within a healthcare organization
- Knowledgeable in applicable privacy laws and r