Consultant, Change Management

Req Id: 426451

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

**Summary**:
As a Consultant, Change Management, you will play a critical role in ensuring the smooth and controlled implementation of changes across our client environments. You'll have end-to-end visibility of all changes, proactively identifying and mitigating risks, and ensuring clear communication to stakeholders at all levels. In this dynamic role, you'll be a key enabler of Bell Business Markets' transformation, adapting to a fast-paced environment and contributing to exceptional customer service.

**Key Responsibilities**:

- **Change Process Governance**: Enforce adherence to the defined ITIL Change Management process across all changes.
- ** Stakeholder Education & Advocacy**: Champion the Change Management process, educating and influencing internal and external stakeholders to ensure compliance and understanding.
- ** Customer Service Excellence**: Provide exceptional customer service by promptly addressing inquiries, managing escalations effectively, and maintaining a customer-centric approach.
- ** Operational Collaboration**: Foster strong working relationships with operational departments involved in the Change Management process to ensure seamless coordination.
- ** Risk Management & Escalation**: Serve as the point of escalation for changes at risk, proactively identifying potential issues and driving timely resolution.
- ** Problem Solving & Resolution**: Lead the resolution of roadblocks by engaging appropriate teams and escalating to management as needed to ensure timely solutions.
- ** Data-Driven Insights**: Develop, maintain, and communicate data-driven insights to track change progress, identify trends, and inform decision-making.
- ** Reporting & Communication**: Create and maintain daily/weekly reports to provide clear visibility into change activities and performance.

**Critical Qualifications**:

- Proven working knowledge of ITIL Change Management principles and practices.
- ITIL 4 Foundation certification (or higher) or actively pursuing certification.
- Minimum of 3 years of demonstrable experience as a Change Manager in a complex IT environment.
- Experience managing communications and facilitating meetings/conference calls with external customers.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Exceptional communication, interpersonal, and influencing skills with the ability to engage and align cross-functional teams.
- Strong organizational, prioritization, and time management skills.
- Demonstrated ability to thrive in a fast-paced, dynamic environment.

**Preferred Qualifications**:

- Knowledge of network technologies and services (e.g., IP, IPVPN, broadband).
- Experience with data visualization tools (e.g., MicroStrategy) and/or programming languages for data analysis.

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management

**Job Status**:Regular - Full Time

**Job Location**:Canada : Ontario : Mississauga
**Work Arrangement**: Hybrid
**Application Deadline**:10/12/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, ON