Client Services

1 day ago

Whitby, Canada Psychological & Counselling Services Group Full time

We’re looking for a warm, detail-oriented Client Services & Office Assistant to join our client services team. Working primarily at our Whitby or Ajax locations, you’ll be the first point of contact for clients and play a key role in keeping our clinic running smoothly and professionally.

**Why work with PCSG?**

At PCSG, we pride ourselves on fostering a supportive and respectful work environment. You'll be part of a small, collaborative team making a real difference in the lives of others, with opportunities for learning and growth along the way.

This position involves varied shifts.

**Qualifications**:

- Post-secondary education in a related field
- Minimum 2 years administrative experience, ideally in mental health / medical practice
- Knowledge and competency in the use of practice management software (Jane.app preferred), Microsoft 365, video conferencing (Teams) and standard office equipment
- Knowledge in basic counselling skills and/or crisis intervention an asset

**Office Administration/Management**
- Be familiar with opening and closing procedures of all locations, and comfortable performing said procedures individually
- Provide general administrative support in communications including marketing, IT, research, and data/information gathering.
- Assist with agency events and special projects (including social events)
- Be familiar with office Health and Safety and follow all agency policy & procedures.
- Monitor office supplies and restock as required.
- Provide training to staff and interns in respect to office procedures and client services, as directed by the Manager, Client Services.

**Data Entry and File Management**
- Assist in the maintenance of client record filing system
- Input client and service activity information on the computerized case management system (Jane.app or OWL), confirming and cross-checking information where possible
- Assist with preparation of statistical reports by gathering relevant data
- Close client files on computerized case management system, and file hard copy in a secure manner

**Required Skills**:

- Accountable & Results Oriented - Demonstrates ethical behaviour and accountability; able to effectively follow standard procedures with mínimal supervision
- Communication - Communicates in clear, professional manner; demonstrates active listening.
- Organization - Exceptional organizational skills with strong attention to detail
- Problem solving - Demonstrates the ability to use problem-solving skills, and embodies a positive and can-do attitude
- Teamwork & Relationship Building - Interacts with others in an inclusive, collaborative, and respectful way that creates effective working relationships.
- Time management - Ability to prioritize and manage multiple tasks effectively in a fast-paced environment; completes work within expected periods of time
- Transportation - Reliable transportation required for occasional travel between locations

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Application question(s):

- Please indicate three times between Tuesday July 15 to Wednesday July 16 that you are available for an interview.
- Are you able to reliably commute to work in the Whitby and Ajax areas?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- office administration: 2 years (preferred)
- healthcare: 1 year (preferred)

Work Location: In person

Application deadline: 2025-07-15

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