IT Manager

**Responsibilities**:

- Responsible for plan, develop and manage IT services, needs and support throughout the hotel.
- Maintenance of IT equipment, servers, programming, software and hardware for team/hotel.
- Order computer equipment as necessary.
- Set up IT/phone etc. equipment as it is delivered.
- Ensure that the phone system is operational and that the hotel has enough phone lines and the needed capabilities.
- Maintain confidential data on a secure part of the server to prevent unauthorized access to information.
- File and archive all IT related documents (i.e., requisitions, software licenses, software locations, certifications & renewal etc.).
- Maintain files of warranties for equipment and contacts suppliers as needed for equipment issues.
- Document all defective parts for units and track return progress.
- Ensure that the server has adequate room for the demands that will be placed on it (including overseas teleconferencing, etc.).
- Stay up to date on all changes in the information technology industry and make suggestions to management accordingly.
- Negotiate with third party vendors for IT needs, as necessary.
- To suggest appropriate pricing for new and/or refurbished technical equipment.
- Monitor the IT budget and inform management, when prior to technical requirements surpass budgetary limits.
- Participate in all hardware and software evaluations and maintains vendor contracts.
- Provide training to end users on hardware and software as needed.
- Prepare monthly forecasts with network administrators of IT work/projects to be done in the coming month and gain approval from Dir. Of Finance and GM.
- Manage all major/special projects and implementation and ensure all parties (outside partners, vendors, consultants) are aware of timelines.
- Act as a technical resource and provide expertise and guidance for internal and external inquiries.
- Ensure timely and accurate invoicing while monitoring receivables for the IT department.
- Produce regular reports (status, escalations, etc.) on the progress of projects and discuss with GM on bi-weekly meetings.
- Stay informed on new or emerging trends and technologies that provide clear benefits to the hotel and any applicable business partners.
- Work closely with team/Network Administrators/consultants on all IT related issues. Managing issues/tickets as they arise and ensuring a timely resolution for team members/guests.
- Track all issues/tickets and reconcile with monthly invoices.
- Perform other related duties as assigned.

**Qualifications**:

- Post-Secondary Degree or Diploma in computer science, or an acceptable combination of education and relevant experience required.
- Minimum 3-5 years of direct work experience in an IT management capacity required.
- Hotel experience is preferred.
- Knowledge of networking, operating system, phone systems and server architectures.
- Good working knowledge of programming concepts, software development cycles, and associated tools platforms.
- Strong evidence of time management skills required, including ability to prioritize data recovery and repair of system infrastructure above all other duties.
- Able to quickly analyze issues and determine best course of action using available resources.
- High degree of resourcefulness, flexibility, and adaptability.
- Strong negotiation and prioritization skills.
- Effective communication skills with individuals at all levels of the organization.
- Able to effectively communicate both verbally and in writing.
- Positive attitude, motivated, team player, well organized, efficient, informative.
- Must be eligible to work in Canada.
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process._

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person