Middleware Specialist

Arthur Grand Technologies is currently seeking a highly motivated of **Middleware Specialist - Intermediate **one of our client.

**Position: Middleware Specialist - Intermediate**

**Location: 222 Jarvis St,Toronto, Ontario (Hybrid)**

**Duration: Long Term Contract**

**Hybrid - 3 days on site and 2 remote**

**Must Haves**:

- IBM WebSphere Application Server/NDM;
- IBM DataPower
- Deployment Automation
- Middleware Monitoring tools e.g. ITCAM
- Cloud Services - Kubernetes, Ansible

Experience with ITIL Incident Management process

Experience with ITIL Change Management process

Experience with ITIL Configuration Management process

Experience with Remedy/eSMT

Experience with reporting tools and concepts

Experience with CMDB concepts and methodologies

**Skills**

**Experience and Skill Set Requirements**

**General Project Management and Communications Skills - 30%**

Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills

Demonstrated experience with planning and implementation of releases. Demonstrated experience with developing project plans. Experience with project change management

Experience working in communications or organizational development role

**Enterprise Architecture Skills - 30%**

**Implementation & Integration - 25%**

3+ years’ of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere process server, WebSphere Application Server, and Oracle DB

Demonstrated experience with AODA

**Enterprise Security Solution & Java Application Development - 10%**

**Public Sector Experience - 5%**

Experience with the large Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset

**Description**

**Roles and Responsibilities for this position include but not limited to**:
**Vulnerability Analyst and Coordinator**
- Lead the creation of a patching strategy and plan to address vulnerabilities of SUS platform
- Review vulnerability reports to identify areas of priority
- Coordinate patching of O/S with ITS/CompuCom partners
- Coordinate patching of middleware software/tools/components

**Incident and Service Request Management**
- Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets
- Review submitted incident tickets to ensure completeness of information
- Provide basic triage and assign to Tier 3 specialists as required
- Monitor tickets to ensure compliance with service level targets
- Provide support in closing/resolving tickets where required
- Provide reports on current status of assigned tickets
- Provide historical reports on volume, performance, trends, etc

**Change Management**
- Review assessment tasks on new CRQs to ensure compliance with SUS standards
- Assign tasks to support specialists as required
- Monitor tasks to ensure alignment with CRQ deadlines
- Provide support in closing tasks where required
- Provide reports on current status of assigned tasks
- Provide reports on scheduled CRQs impacting SUS
- Provide historical reports on volume, performance, trends, etc

**Operational Support - Service Request Fulfillment**
- Complete standard service requests in support of SUS clients such as:

- Password administration
- Account administration (add/delete/modify)
- Provide access to tools such as monitoring, automated deployment, log analysis, etc.

**Configuration Management Analyst**
- Provide support in managing SUS components in CI inventory
- Update CI components and relationships
- Prepare and schedule regular reports on CI inventory

**Skills and Knowledge**
- IBM WebSphere Application Server/NDM;
- IBM WebSphere Process Server/BPEL;
- IBM Portal Services
- IBM DataPower
- Deployment Automation
- Middleware Monitoring tools e.g. ITCAM
- Cognos / Informatica
- LDAP
- Cloud Services - Kubernetes, Ansible
- Experience with ITIL Incident Management process
- Experience with ITIL Change Management process
- Experience with Remedy/eSMT
- Experience with reporting tools and concepts
- Demonstrate strong communication and problem-solving skills
- Demonstrate initiative and responsiveness
- Experience with ITIL Configuration Management process
- Experience with CMDB concepts and methodologies
- Experience with Remedy and/or eSMT
- Experience with reporting tools

**About Arthur Grand Technologies**:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best regards,

Sindhu

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (includin