Order Fulfillment Specialist

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years, The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves and their families. Guided by a vision to engage, delight, and inspire consumers by building brands they love and leading in growing categories, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. This includes offering beloved brands such as Jif®, Folgers® and Milk-Bone® as well as leading brands exclusive to Canada including Robin Hood®, Five Roses®, and Carnation®.

At Smucker, we provide a nurturing, collaborative and inclusive environment giving each employee the opportunity to contribute and thrive in their own unique way. We want you to become part of the Smucker Family; to become part of our journey of growth and thriving together. Join Smucker and experience a place where everyone can be their whole self, is respected, included and treated equitably, has a voice and can make an impact.

Our Company remains rooted in the values established at our founding and as defined by our Basic _Beliefs_ and Our Commitment to Each Other. For more information about our Company, visit


Position Title:
Bilingual Order Fulfillment Specialist - 18 month contract

Reports To:
Order Fulfillment Manager

Location:
Markham, Ontario (Hybrid)

As part of the Customer Logistics team in Supply Chain, you will be managing a set of customer accounts and will work closely with the Warehouse, Transportation and Inventory team to provide timely and accurate processing of orders. The incumbent would have daily interaction with customers, brokers, sales, supply chain, distribution, and logistics.

ESSENTIAL JOB FUNCTIONS SUMMARY
- Communicate with internal and external stakeholders.
- Handle inputting orders, making changes and reviewing holds.
- Daily management of all orders as assigned; monitoring order status, resolving exceptions and interfacing with internal and external clients to meet customer order requests.
- Daily decision making relating to specific customer service issues such as order holds, changes, shortages and late deliveries.
- Support investigation of over ship/short ship/damage/situations.
- Escalate order, delivery, customer late pick-ups, inventory issues to Manager.
- Process Credit notes related to Inventory returns, shorts, damages and price related discrepancies.
- Supply customer specific service reports and analysis as required.
- For continuous improvement and process enhancements, address order accuracy versus customer P.O. (lead times, price, deals).
- Perform analysis on target customers to improve customer performance metrics (invoice accuracy, on-time delivery and case fill rates).
- Work on special projects as required.
- Backup support for team members as required

QUALIFICATIONS
- Degree/Diploma or relevant experience required
- 1-2 years customer service experience
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Good problem-solving skills and ability to resolve issues, fix root cause
- Proven ability to manage multiple priorities and adapt to changing needs of the business
- Strong team player with good interpersonal skills and a desire to work in a team environment
- Must be positive, passionate and willing to make a difference
- Demonstrated proficient computer skills (MS Office - Excel)
- Must be bilingual in French and English (written/oral)

Smucker Foods of Canada Corp. is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or other legally protected status. Should you require any assistance or accommodation within any step of the recruitment and selection process, please make them known when contacted and we will work with you to help meet your needs. Accommodation may include but is not limited to an alternate format documents, ASL Interpreter, or Assistive Technology.

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