General Manager

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking General Manager to join our amazing culture in Toronto, ON. In this role, you will be responsible for setting the strategic direction of the assigned market; for developing and growing the business and for maintaining the existing business and customer base.

The General Manager will work strategically and collaboratively with other Convergint Business Leaders supporting overall business development, account management, execution and servicing of customers. The General Manager has ultimate financial accountability and responsibility for the business results. As a General Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional General Manager.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Support and Your Experience”**
- To create, gain approval for and ultimately ensure the business achieves the annual business plan by way of sales, revenue and profitability goals.
- To report, adjust and modify business plans and budgets throughout the year as necessary
- To develop and gain agreement/sign off for all related business/department budgets.
- To manage and monitor customer/client satisfaction levels and to provide interventions when deemed necessary.
- To monitor and maintain colleague satisfaction levels.
- Direct local recruiting, selection, and hiring activities of operations personnel in accordance with standard practices and working in conjunction with the HR Department and National Operations.
- To oversee and approve all colleague (in cooperation with HR) issues including offer letters, changes in policy, terminations, disciplinary issues, etc.
- To approve and control all company expenditures and ensure maintenances of all assets.
- To approve and control the intake of all “installed business” sales orders and ensure delivery of all installed business at or above booked/estimated margins.
- Ensure that all business operations - sales, service delivery, project management, risk management, human resources are conducted in compliance with established best practices, processes, and policies.
- Present a professional image of Convergint and act as an ambassador for the company both internally and externally. Expectations of and contributions from the General Manager are high in the minds of the customer, the company and colleagues.
- Conduct performance management throughout the year including annual performance evaluations and salary planning.
- Keep current on company products and policies; disseminate appropriate information in a timely manner to department personnel and enforce company policies when necessary.
- To adhere to and promote all safety programs in place at Convergint in all locations.
- Responsibility and accountability for business activity conducted through and on behalf of Convergint in their assigned location.
- Sales, operations teams assigned to support the customer growth report directly into the role.
- The role provides support, guidance, counsel, direction and management to each of the departments.
- Managing the organization consistent with the company’s published Values and Beliefs.
- Overall business strategies for the company are initiated by either the CEO/President and it is the GM’s responsibility to successfully implement and communicate these strategies throughout the organization.
- Performs other duties and responsibilities as requested or required.

**What You’ll Need**
- Advanced oral and written communication skills are required, as is the need for effective Project Management skills, and the ability to manage and respond to behavioral and cultural change.
- Advanced coaching, mentoring, and staff development skills; solid leadership orientation.
- Extremely adaptable - responds effectively to changes in situation or information; ability to influence others and build consensus.
- Excellent analytical skills necessary to resolve problems and look for solutions.
- Strong skills in troubleshooting and handling complex or multiple jobs.