Café Supervisor

Position Title: Cafe Supervisor, The Spoke

Supervisor: Spoke Cafe Manager

Hours of Work: Full-time, One-year contract

**OVERVIEW**:
The Cafe Supervisor is responsible for directing staff through a service impact role with a focus on shift management, customer service, quality control, and staff training. In addition, the Cafe Supervisor will contribute to the development of creative and innovative new menu items.

The Cafe Supervisor will strive for maximum efficiency and continual improvement of Cafe staff productivity. They will also train employees in methods of cooking, preparation, presentation, portion control, waste reduction and sanitization processes.

DUTIES AND RESPONSIBILITIES:
Operational
- Directly perform hands-on work to ensure guest service standards and efficient operations in the Cafe
- Contribute to the execution of all prep management systems including completing and monitoring the daily prep list.
- Ensure all Spoke catering and bulk orders are prepared and delivered on time to customer specifications
- Ensure proper storage and labelling of prepared products, adhering to product management system standards.
- Ensure all Spoke product receiving systems are adhered to. Inspect product quality on arrival and look for missing items
- Execute and ensure completion of all daily/weekly cafe cleaning checklists and duties
- Use of daily labour cards to track and monitor daily cafe shifts, sick calls and make employee punch adjusts to ensure accurate labour tracking and payroll
- Attend operational meetings as required
- Execute managerial opening and closing duties as assigned
- Other duties as assigned

**Customer Experience**
- Maintain fast, accurate service, positive guest experience and ensure Cafe products are consistently made to Spoke recipe specifications and standards
- Effectively deal with and remediate any onshift customer complaints
- Ensure all Cashiers are knowledgeable when it comes to menu ingredients, allergy and special dietary accommodations for customers
- Ensure that Cafe meal ticket time expectations are being met and used as a motivator to increase efficiency for the Spoke part-time team
- Ensure all Cafe workstations are set up for maximum efficiency, reducing steps and saving valuable time when possible
- Conduct Cafe line checks daily to ensure appropriate inventory levels, product rotation, portion control and that all sections are set up and rush ready

**Financial**
- Assist the Cafe Manager in achieving budget targets through on shift reduction of labour, waste reduction, and maximizing recipe adherence.

**Student Development / Training**
- Assist the Cafe Manager to recruit, interview, hire and discipline when necessary, part-time Cafe team members.
- Develop employees by providing ongoing feedback, establishing performance expectations and ensure the completion and delivery of two performance appraisals for all Cafe staff, one per semester.
- Contribute to the development, training, oversight and direction of Student Development positions in the Cafe
- Assist the cafe Manager in the development of all Cafe training materials and policies in cooperation/approval of the Spoke’s Kitchen Manager.
- Motivate and train all Spoke part-time Cafe staff using the Spoke’s Learning Management System as well as provide hands-on in person training.

**Cleaning, Maintenance and Health & Safety**
- Ensure the Occupational Health & Safety Act, local health and safety codes, as well as USC Health & Safety policies are being adhered to
- Promptly complete incident reports / forms for all accidents, injuries and incidents that take place in the Spoke and notify Senior Manager of any incident of injury, violence, harassment or other significant occurrence
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection, preventative maintenance and respond to any deficiencies communicated from Spoke employees
- Ensure the training of Cafe employees in the safe operation of hazardous Cafe equipment and tools
- Responsible for executing appropriate cleaning schedules for equipment, floors, walls hoods, other equipment and food storage areas
- Responsible for training employees in sanitation processes and safe use of chemicals

**Sustainability**
- Ensure staff are trained on and execute The Spoke’s sustainable practices in the preparation and service of food and beverage in the Cafe. This includes reducing food waste, composting, and focusing on energy consumption in the operation.

**QUALIFICATIONS**:
Skills and Abilities:

- Business/ Math Aptitude: This position requires business and math skills with the ability to work accurately with cash.
- Communication Skills: This position requires written, verbal and group communication skills.
- Problem Solving/ Decision Making Skills: This position requires strong problem solving and decision making skills, and the ability to be flexible and adaptive in any situation.
- Conflict Resoluti