IT Support Coordinator

2 weeks ago

Nanaimo, Canada Edgewood Health Network Inc Full time

**JOB DESCRIPTION**:
**Job Function and Duties**:

- Analyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required
- Identify function and provide 1st&2nd level support with additional knowledge of escalation channels
- Evaluate and install computer hardware, networking software and operating system software
- Perform daily monitoring of the environment to proactively and reactively address incidents in the production environment
- Provide inventory control and lifecycle asset management for end-user computing devices
- Create documentation with assistance from senior IT coworkers to ensure the capability of the team to restart services and troubleshoot front-end issues.

**Requirements**:

- Experience supporting a corporate, multi-site, technology-based environment
- Experience with ticketing systems
- Strong administration and organizational skills with an ability to handle confidential materials in a professional manner
- Demonstrates a strong attention to detail and a willingness to work under tight deadlines as required
- Proven ability to communicate effectively in English, written and verbal
- Excellent customer service skills, including follow-through
- Results oriented with a sense of urgency and high standards for quality production and performance
- Willingness to learn and take on challenges
- Polite, courteous, professional demeanour
- Must possess a valid driver’s licence and have a clean driving record
- Must be eligible to work in Canada

**Nice to haves**
- Ability to communicate in French is an asset
- Knowledge of/Experience with ticketing systems
- Microsoft, Apple, or any other certificates are preferred

**Qualifications**:

- Post-secondary diploma/degree or certificate from an accredited college or university in IT related
- ITIL (Information Technology Infrastructure Library) Foundation certification
- Experience with MDM technologies
- Background with Exchange, Office 365
- Troubleshooting skills with mobile and desktop technologies
- Working knowledge of software, hardware and other equipment
- 3+ Years providing IT Support Services

**Working Conditions**:

- Usually work regular business hours but may require evenings and weekends to complete projects or maintenance on systems
- Work in offices, facilities, environmentally controlled server rooms
- May require travel to remote sites, conferences and/or seminars
- Lifting items up to 22 pounds may be routinely required

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