Network Operations Centre Analyst
1 day ago
What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more We’re also serious about technology.
At MNP Digital, our strength is our people. An investment in our people is an investment in our success. You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals. If you’re ready to take your career into your own hands, you’ve come to the right place.
This is an in-office position based with our existing Managed IT Services team in Dartmouth, Nova Scotia.
**Responsibilities**
- Responding to events in a timely manner
- Identify events that could be resolved with automation, and submit service requests for further review
- Backup the Support Specialists on the Help Desk during periods of high ticket volume or staff shortages
- Following-up with clients on existing service requests until resolved
- Adhering to internal policies and procedures
- Delivering superior customer service to our clients
- Resolution of computer hardware and software issues remotely
- Provide support to the current team.
- Creating and updating client documentation
- Prompt and accurate submission of timesheets
**Skills and Experience**
- Minimum of 5 years professional IT service and support experience
- A proven track record of outstanding customer service and communication skills
- An independent, self-managing work ethic with the ability to balance multiple priorities and deadlines
- Strong time management, attention to detail and troubleshooting skills
- An understanding of the importance of detailed time tracking and recording within a ticket system
- A relevant technical post-secondary diploma, IT related certifications or equivalent work experience
- A willingness to pursue and maintain IT related certifications
- Intermediate knowledge of Windows OS’s
- Intermediate knowledge of VMWare and Hyper-V virtualization
- Intermediate knowledge of network storage
- Intermediate knowledge of backup software, backup strategies, and VSS
- Intermediate knowledge of Active Directory, GPO’s, NTFS and share permissions, AD replication
- Intermediate knowledge of networking including DNS, DHCP, WINS, Routing, VPN’s, common ISP services, UTM
- Ability to work afterhours on evenings and weekends when required- Fortinet Certified Professional: Network Security (NSE 4 FortiOS )
- Fortinet Certified Professional: Network Security (NSE 5 FortiManager)
- Veeam Certified Engineer (VMCE 2021)
- Fortinet Certified Professional: Security Operations (NSE 5 FortiAnalyzer Analyst (version 7.2 or newer))
- Fortinet Certified Professional: Public Cloud Security (NSE 6 Cloud Security for Azure)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.
-
Operations Supervisor
7 days ago
Dartmouth, Canada Rhino Truck Lube Centre Full time**Rhino Truck Lube Centre is looking for an experienced Operations Supervisor to join our team in Dartmouth! The Supervisor will split their time between interacting with customers and working in the office while also actively working on the shop floor. This is an exciting opportunity to be part of the first drive through, no appointment, warranty approved...
-
Risk & Operations Centre Manager Sheriff
3 days ago
Dartmouth, Canada Government of Nova Scotia Full time**Competition #**: 44503 **Department**: Justice **Location**: DARTMOUTH **Type of Employment**: Permanent **Union Status**: Exclusion - Non Union - NSPG **Closing Date**: 18-Nov-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the...
-
Regional Operations Manager
2 weeks ago
Dartmouth, Canada Energy Network Services Full timeEnergy Network Services (ENS) is a national, well-known and respected Application Engineering Management Company. We lead in the provision of innovative and cost-effective lighting and lighting controls services for improving energy performance for commercial, industrial, and institutional facilities in the private and public sectors. Our expertise extends...
-
Policy Analyst
5 days ago
Dartmouth, Canada Medavie Health Services Full timePosition Type: Permanent Date de clôture: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...
-
Public Policy Analyst
1 day ago
Dartmouth, Canada Nova Scotia Health Authority Full time**Req ID**:201678** **Location**:Central** Zone,**Public Health Services - Burnside** **Department**:PH SSP Healthy Communities** **Type of Employment**:Permanent**Hourly FT** (**100%**) x**1** **NSGEU** **Admin Professionals** Position** **Posting Closing Date**:8-May-25** Nova Scotia Health is the largest provider of health services in Nova Scotia, with...
-
Network Community Family Practice Lead
7 days ago
Dartmouth, Canada Nova Scotia Health Authority Full timeRequisition ID: 125835 Opportunity Type: Temporary Estimated Annual Salary: 0 - 25,000 **About This Opportunity**: Each of the four administrative Zones within the Nova Scotia Health Authority (NSHA) have a Department Head of Family Practice supported by a broader medical administrative structure for family practice, which includes medical leadership at...
-
Credit Analyst
2 weeks ago
Dartmouth, Canada Rexel Full time**Rexel** is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2300 branches and relay on the support of 30,000 employees international;;y to provide electrical solutions and equipment within the industrial, residential, and commercial sectors. Throughout the world, Rexel is...
-
Service Desk Analyst
7 days ago
Dartmouth, Canada Black & McDonald Limited Full time**The Desktop Analyst provides support, maintains and improves the enterprise's information technology systems and software. This includes day-to-day consultation, training, instruction, troubleshooting, and problem-solving, extending to software, network, and related computer systems and peripheral devices.** **Responsibilities**: - Administers, develops,...
-
Rapid Response Analyst
1 day ago
Dartmouth, Canada MNP Full timeWhat do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology. Make an impact with MNP Digital as a **Rapid Response Analyst**. You will be an integral part of the team responsible for responding to clients’ technical...
-
Crime Analyst
1 day ago
Dartmouth, Canada Halifax Regional Municipality Full time**Job Posting** The role of the Crime Analyst is to serve the needs of Halifax Regional Police Enhanced Community Response Model of Policing, through the timely analysis of gathered information and the distribution of usable intelligence products, to form the basis of directed patrols and targeting of high-risk or chronic offenders. This includes the...