Key Account Specialist

**CSR Cosmetics is a rapidly growing local manufacturer of personal care and cosmetic products in business for over 68 years. We are currently seeking a Key Account Specialist who thrives in a fast-paced environment where both internal and external Customers are receiving top service**.**

**GENERAL DESCRIPTION**

**DUTIES & RESPONSIBILITIES**
- Responsible to maintain updated status on all open orders with disposition on packaging, raw materials and tentative schedule dates for all clear orders.
- Responsible to initiate change orders.
- Attain information to initiate production of an order
- Facilitate order fulfillment process with Production/Shipping Dept.
- Liaise with internal departments to ensure requirements are met
- Maintain positive relationships and open communication with all internal partners and external Customers
- Communicate in an a timely, effective and professional manner both internally and externally at all times
- Maintains an updated order back-log by maintaining sales orders tracking with current due dates and comments. Maintain quantities and quantity adjustments, packaging and material including batch card status for each order. Ensure accurate hit rate data.
- Responsible for preparation of a documented order review for each Customer, updated a minimum of weekly containing an open order listing. Reviews are also to include customer component shortage reports; a complete listing of all open orders with status to be distributed to appropriate customer contacts.
- Responsible to manually review all “red” orders to determine if manual “green” status updates are required; ensure that Customers have been notified of applicable component shortages.
- Lead/Manage “First Production” orders for respective Customers. Participate in weekly meeting, communicate Customer and internal requirements (documentation, line trials etc.). Maintain open communication
- Advise Customer and internal departments of any delays in the status of the open order with regards to raw material, packaging, formula or other changes such as delivery date adjustments or equipment issues.
- Follow up internally on the status of manufacturing and assembly work orders as well as formula card releases. In conjunction with the Customer, determine daily if an order has reached completed status,
- Expedite Customer-supplied components as required to meet production schedule requirements, including bulks/raw materials and packaging.
- Participate in all scheduling meetings, providing Customer input to support establishing production priorities. Provide timely and accurate information to Production scheduling.
- Meet with Customers during on-site visits providing any requested information regarding open/current orders.
- Communicate Customer-requested requirements to Management/Production and Technical.
- Request necessary Bill of Material information required from Customers as directed by the Order Desk personnel.
- Review new structures against supplied documentation to ensure data entry accuracy.
- Prioritize Order Scheduling for Production utilizing system tools
- Provide back-up support as required during the absence of other Key Account Representatives
- Other duties as required

**QUALIFICATIONS**

Education: Post-secondary education in Sales/Marketing

**Experience**:

- 3-5 years related experience
- Project Management experience managing multiple projects
- Experience working in high pressure Account Representative position

Skills/Knowledge:

- Highly organized
- Strong multi-tasking ability
- Excellent time management skills
- Highly adaptable to rapidly changing requirements
- Excel in high pressure, demanding environments
- Ability to meet tight deadlines
- Effectively manage multiple priorities
- Highly effective communicator, both verbal and written
- Strong Interpersonal skills
- Excellent organizational skills
- Works well as a team player

If you are contacted for an interview and require any accommodation, please notify us in advance of your requirements.

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Related: 3 years (preferred)
- Project Management: 1 year (required)