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Warehouse/customer Service Team Lead

3 weeks ago

Mississauga, Canada Bolloré Logistics Canada Full time

Responsibilities:
Handle customer complaints by providing solutions, often within a time limit to ensure the customers is satisfied.
- Learn to identify customer needs or desires in order to provide the appropriate service.

Responsible for the operational stock balance between the WMS and Customer System.
- Will act as WMS key-user and learn the software systems used by the customer to be able to communicate effectively with the customer or staff issues/inquiries.
- Be able to process orders, or requests sent by the customer.
- Work with colleagues when necessary to resolve customer complaints.

Learn about the products inside and out to be able to answer any questions and processes.

Would need to step in at times to cover / perform the job al his/her respective staff.

Will be the liaison with the customers’ team with matters of inbound, inventory, and outbound.

Will take part in the daily customer operational calls to identify any obstacle that may not allow Bolloré to meet the set operational deadlines.

Manage, with his/her team, all administrative aspects of the operations / activities.

Assists in training, evaluation of staff, and provides end users performance reviews to manager.

Maintains professional and technical knowledge of department staff by consulting with workers, and managers to ensure the procedures are maintained; staff are trained on internal process, and in compliance with safety and occupational guidelines regarding material handling, shipping and receiving of inventory.

Updates job knowledge by participating in educational opportunities; reading technical publications.

Accomplishes warehouse and organization mission by completing related results as needed

May compile worksheets per customer specifications.

Ensures all Company QHSE rules and regulations are followed and abided by all, including oneself.

**Experience**:

- Five to then years experience in a customer service role is required
- Proven leadership skills with the ability to motivate and inspire a team
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Familiarity with order picking, loading/unloading, RF scanners, shipping/receiving, picking/packing, pallet jacks, package building, and mechanical knowledge is preferred

We offer competitive pay and benefits package. Join our team today and make a difference in our customers' experience

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON L5T 2W1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- warehouse: 1 year (preferred)

Licence/Certification:

- Class 5 Licence (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person