Deskside Technician

Coreio is looking for a Deskside Technician to join our Toronto team for a 6-month contract. The individual will be required to be onsite daily. We are looking for individuals who can interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.

Key Accountabilities:

- Deliver technical support services in a courteous and responsive manner.
- Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation, and testing, answer/respond to questions about hardware/software.
- Troubleshoot, fix and/or resolve clients’ issues per service ticket request.
- Consistently demonstrate interpersonal and customer service skills
- Movement of device inventory to/from shipping/receiving/storage area to imaging workbench.
- Execute the imaging & refurbishment activities required for this project.
- Device repair as required during the refurbishment process.
- Arrange required outbound device shipments and process inbound returns.
- Standard swapping/refresh of asset, image of existing assets, scheduling users, shipping/receiving of equipment, additional standard Technical Analyst responsibilities.

Requirements/ Qualifications:

- 1 - 2 years of work-related experience
- Able to get to site each day.
- Experience working with laptops and both Windows 11 operating systems.
- CompTIA A+ and Windows 11 certification highly preferred
- Associate degree or technical training or equivalent combination of education and experience
- Demonstrated ability to multitask.
- Excellent customer service and communication skill