Deskside Support Technician

1 week ago


Woodbridge, Canada 407 ETR Concession Company Full time

**Work Setting**:

- Computer hardware or software retailer/wholesaler
- Help desk

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Certificates, Licences, Memberships, and Courses**:

- Information technology infrastructure library (ITIL) Certification

**Computer and Technology Knowledge**:

- Information Technology Infrastructure Library (ITIL)
- MAC
- Networking hardware
- Internet
- Word processing software
- Mail server software
- MS Office
- MS Windows
- Wireless networks

**Security and Safety**:

- Criminal record check

**Transportation/Travel Information**:

- Own transportation

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting

**Personal Suitability**:

- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player

**Workplace information**:

- Remote work available

**Screening questions**:

- Do you have previous experience in this field of employment?

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits

**Financial benefits**:

- Bonus

**Long term benefits**:

- Deferred profit-sharing plan (DPSP)
- Group insurance benefits

**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
- Wellness program


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