Guest Services

2 weeks ago

Millbrook, Canada Hampton Inn & Suites Truro Full time

**Job description**

Guest Service Representative Position - Part Time

We are looking for someone to join our Guest Services team. This position requires both AM, PM and overnight shifts and just the right person to give 100% Hamptonality to our guests

**Position Summary** The Front Desk Agent will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.

Areas of Accountability
- Execute the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries and luggage handling
- Meet and exceed customer expectations by ensuring you provide superior service and teamwork
- Ensure that all customer services are delivered efficiently and effectively
- Effectively communicate any information or requests to co-workers as necessary
- Record requests for special accommodations, suites and/or in-house packages
- Check daily for out-of-order rooms, VIP rooms, and special accommodation requests
- Ensure all Pre-registrations are done correctly
- Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms
- Take reservations and offer an extensive list of amenities before quoting a rate, and ask the guest for the sale.
- Able to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives.
- Operate all front desk equipment such as property management system (PMS), hotel switchboard, calculator, safes and key card machines.
- Maintain rooms security by providing effective key control & confidentiality
- Complete the necessary paperwork assigned by management. This may include some accounting, taking messages, and data entry.
- To assist with team member orientation and training within the department as required.
- Maintain strict guest confidentiality.
- Understand, support and promote HHonors Program

**Job Type**: Part-time

**Job Types**: Part-time, Permanent

Pay: $15.70-$16.50 per hour

Work Location: In person

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