Intake Screener

Salary range: The salary range for this position is CAD $24.76 - $26.38 / hour Why Fraser Health?:
We are currently looking to fill a** Full Time** opportunity for a** Intake Screener**at **Gateway Tower, Surrey, BC.**

**Experience the exceptional benefits of working with us including**:

- Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
- Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
- Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
- Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
- Maternity Top-Up: Receive an 87% top-up during maternity leave.
- TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
- Additional employee discounts and perks available
- **_Eligibility based on employment status_**

Detailed Overview:
Operates a multi-line switchboard or phone and performs various administrative support functions for an assigned area and/or program; responds and answers general inquiries related to programs of services.

**Responsibilities**:

- Provides reception duties such as operating a multi-line switchboard or phone and performs administrative support functions such as answering /directing calls for staff, receiving and relaying messages, answering and responding to routine or general inquiries such as request for information and/or service.
- Performs administrative support functions and assists with client intake and referrals by obtaining and gathering client information, completing required documentation and contacting other sources to obtain information for services/admission, as needed; schedules and confirms clients for programs and/or services; establishes and maintains waiting lists.
- Performs data entry for the purpose of tracking referrals and/or requests for information by inputting client information or information inquiries into a computerized database; maintains relevant registers and updates information, as required.
- Works with the client and/or caregiver to determine client population and eligibility for services; completes necessary forms and sends service authorization forms to appropriate community service provider for the purpose of initiating service, changing service, changing client care or client cost.
- Processes incoming and outgoing mail, faxes, reports/records and other related documents by receiving, recording, date stamping, sorting and distributing mail to appropriate staff and preparing outgoing mails for pickup and/or processing; signs for receipt of packages and shipments.
- Receives invoices for community agencies and processes invoices by reviewing office records, comparing invoices against office records, identifying any discrepancies and forwarding invoices to the Manager for approval; follows up with community providers to resolve discrepancies and refers unresolved issue to the Manager for follow up action.
- Monitors office supplies and orders, as necessary; maintains levels of stationary, office supplies and resources according to pre-determined levels by completing requisitions for signature and forwarding approved requisition to the appropriate personnel.
- Arranges meetings/special functions by booking meeting rooms, arranging catering, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written draft; records and distributes minutes of the meeting, as required.
- Operates office equipment such as photocopiers, shredders and fax machines and carries out minor office maintenance such as loading paper, removing paper jams, cleaning glass and changing toner cartridges; refers further office maintenance issues to the Manager.
- Performs other related duties as assigned.

Qualifications**:Education and Experience**
Grade 12, plus successful completion of an Office Administration or Medical Office Assistant certificate and one (1) year recent related experience, or an equivalent combination of education, training and experience.
**Skills and Abilities**
- Ability to communicate effectively, both verbally and in writing
- Physical ability to carry out the duties of the position
- Ability to work independently and in cooperation with others
- Ability to operate related equipment
- Ability to organize and prioritize
- Ability to type at 60 wpm
- Knowledge of general office procedures
- Ability to establish and maintain rapport with clients
- Knowledge of medical terminology