Patient Relations

**About Us**

We are an independent, Nurse Practitioner-led health clinic offering a **patient-centered, relationship-based approach to care**. Our model integrates **traditional medical practice with a holistic, preventative philosophy**, allowing time, education, and individualized care that is often missing in conventional healthcare settings.

We are not a walk-in clinic. We are not high-volume.
We are intentional, thoughtful, and deeply patient-focused.

We are currently seeking a **Patient Relations & Clinic Ambassador** to be the welcoming face and voice of our clinic.

**Job Overview**
The **Patient Relations & Clinic Ambassador** is a front-facing, patient-centered role responsible for delivering an exceptional clinic experience from first contact to follow-up. This individual serves as both **patient educator and clinic administrator**, confidently explaining our unique care model while ensuring smooth daily clinic operations.

This role is ideal for someone who thrives in patient-facing environments, values clear communication, and feels aligned with a holistic, integrative approach to healthcare.

**Duties**
- **Patient Relations & Education**:
**Clinic Ambassador & Brand Representation**
- Represent the clinic’s philosophy, values, and standard of care in every interaction
- Create a welcoming, calm, and professional clinic environment
- Act as a trusted guide for patients who may be new or unfamiliar with private or integrative care
- Proactively address patient questions, concerns, or hesitation with compassion and confidence

**Administrative & Operational Support**
- Manage scheduling and patient flow
- Handle payments, invoicing, and receipts
- Coordinate intake forms, referrals, and follow-ups
- Support electronic medical record (ACCURO EMR) workflows as required
- Maintain confidentiality and professionalism at all time

Educate patients on:

- Our NP-led care model
- Private healthcare services and fees
- The integration of holistic and traditional medicine
- Set clear expectations prior to appointments to support a smooth care experience
- Respond to patient inquiries with warmth, clarity, and professionalism

**Experience**
- Minimum **2 years experience** in a patient-facing administrative, medical, or client experience role
- Experience in a **private medical clinic, integrative/holistic clinic, dental clinic, or wellness setting** is an asset
- Strong verbal and written communication skills
- High level of emotional intelligence and professionalism
- Comfort discussing clinic policies, fees, and care models clearly and respectfully

**Requirements**:

- Genuine interest in **holistic, integrative, or preventative healthcare**:

- Confidence explaining a non-traditional healthcare model
- Ability to remain calm, organized, and compassionate in a clinical setting
- Strong organizational and multitasking skills
- Proficiency with computers, scheduling systems, and digital communication tools
- Ability to work independently while collaborating closely with clinical staff
- Commitment to patient privacy, ethical conduct, and clinic values

**Who This Role Is Best Suited For**

This role is ideal for someone who:

- Enjoys educating and guiding people
- Values meaningful patient relationships over volume
- Is confident yet empathetic when addressing questions about private care
- Wants to be part of a clinic that prioritizes quality, time, and individualized attention
- Sees themselves as a **culture carrier**, not just an administrator

**Why Join Us**
- Be part of a growing, values-driven clinic
- Work in a calm, supportive, and respectful environment
- Play a meaningful role in reshaping how patients experience healthcare in Ontario
- Opportunity to grow with the clinic and expand responsibilities over time

**How to Apply**

Please submit your resume along with a brief cover letter explaining **why this role and our approach to care resonates with you**.

**Job Types**: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- On-site parking
- Paid time off

Application question(s):

- What interests you about working in an NP-led clinic that integrates holistic and traditional medicine?
- “What does patient-centered care mean to you in practice, not theory
- How would you explain our clinic to someone who has only ever used walk-in clinics or a family doctor

Work Location: In person