Case Manager

**Job Overview**: Reporting to the Team Lead and working collaboratively with the case management team and the broader team of professionals at The Alex, the Case Manager carries a caseload and works with each client to develop a goal/care plan to help clients address identified needs, achieve goals, improve outcomes, and move forward with their lives as quickly as is reasonable. This is a permanent, full time position.

**Key Responsibilities**:

- Provide professional case management services with fidelity to an evolving caseload of clients, some of whom may be shared with other case managers or other Alex staff.
- In collaboration with clients, develop a service plan that is strength based, client centered, and trauma informed.
- Arrange, coordinate, and advocate for delivery and access to a range of programs and services designed to meet client needs and goals.
- Monitor client progress towards their personal goals, and improved outcomes and quality of life.
- Connect, accompany and provide clients to appropriate services and resources in the community, at home, or at The Alex, as required.
- Coordinate service providers, ensuring a smooth delivery of service.
- Complete, collect, and assist with data collection and entry as directed.
- Ensure timely communication with all service agencies providing service to our clients.
- Provide crisis support and solution-focused brief counselling and motivational interviewing.
- Maintain client confidentiality and clear boundaries.
- Represent the program and the agency in the community in a professional manner.
- Work collaboratively with all team members to provide excellent service and achieve program outcomes.
- Facilitate and/or support group programs and drop-in services as directed.
- Perform other duties as assigned.

**Qualifications and Experience**:

- Undergraduate degree in Social Work is preferred; a related human services or health services degree or diploma with a minimum of two (2) years of experience will be considered.
- Eligible for registration with a professional discipline in Alberta (e.g., Alberta College of Social Workers) considered an asset.
- A good understanding of Indigenous issues including strong cultural knowledge and ceremonial experience is required.
- Proficiency in an Indigenous language is considered a strong asset.
- The ability to collaborate and network within the urban Indigenous community including working effectively with Elders and following traditional protocols.
- Experience working with vulnerable clients.
- Commitment to data collection.
- Strong crisis management and communication skills with the ability to engage clients.
- Ability to confidently and comfortably administer questionnaires that include sensitive questions and maintaining boundaries while doing so.
- Ability to receive direction and collaborate with others to achieve agreed upon goals.
- Ability to work in a changing, sometimes demanding work environment.
- Skills in assessment, support and intervention, consultation, crisis counselling and advocacy.
- Ability to take initiative and work independently as well as with a team.
- Training in any of the following is considered an asset: Applied Suicide Intervention Training, Mental Health First Aid, Nonviolent Crisis Intervention, and Motivational Interviewing.
- Class 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required.
- First Aid (Basic or Intermediate) - Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is an asset.

**Work Environment and Hours**:

- The Alex Youth Health Centre: 2840-2 Ave SE, Calgary, AB
- Standard hours 10:00am - 6:00pm, Monday to Friday. Flexibility in schedule may be necessary.
- Continuously requires extended periods of sitting, with some walking and/or standing.
- Occasionally requires driving as part of work duties.
- Occasionally involves physical action and requires the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects (less than 20 Ibs) occasionally throughout the shift.

**Benefits**:
Some of the great benefits The Alex has to offer include:

- 3-weeks’ vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP and/or Student Loan Repayment Program (up to 5% match)
- Personal Days
- Floating Holiday
- Sick/Wellness Days
- Employee Family Assistance Plan (EFAP)
- Professional Development

**About The Alex**: The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individ