Inside Sales Representative

JOIN THE FLOW

ICONIX is a family of real world problem solvers. We provide the products and services that are essential to keeping water flowing for everyone. We’re looking for smart people like you who can make a real difference.

ICONIX is currently looking for an **Inside Sales Representative**on a **full-time basis**at our **Duncan **branch. The **Inside Sales Representative **works cooperatively with Account Managers and other members of the ICONIX waterworks team to grow our municipal, industrial and waterworks sales.

Duties and Responsibilities include of the Inside Sales Representative:

- Providing a high level of customer service - excellent customer service is what makes the difference.
- Providing technical support and services to customers.
- Discussing product requirements and expectations with customers and recommending specific products and solutions.
- Recommending alternate products based on customers budget/cost, availability or specifications.
- Presenting projected pricing, credit and terms in accordance with ICONIX policies and procedures and customer’s profile.
- Proactively providing product information and recommending items needed by customers to increase customer satisfaction.
- Educating customers about features and benefits of ICONIX services and products.
- Processing customer orders and performing order data entry.
- Providing daily quotations, bids, and letters.
- Ordering product for customers based on their purchase order.
- Assisting in general sales and marketing initiatives as required.
- Following-up with warehouse, vendors, and delivery persons to ensure customer receives the correct product on time.
- Resolving customer’s questions and issues in a timely and professional manner.
- Participating in health and safety related duties.
- Working with a family of real world problem solvers.

This position requires the ability to perform physical duties such as lifting up to 55 pounds unassisted, bending, twisting, squatting, reaching, climbing (heights), standing the majority of the day, and walking. In this position, you will also operate forklifts and use ladders.
- Demonstrable knowledge of waterworks/construction type products and materials.
- Knowledge of HDPE Pipe/Fusion an asset.
- Strong interpersonal and customer service skills.
- Basic math skills for invoicing.
- Strong written and verbal communication skills.
- Ability to communicate and interact with customers in a professional manner.
- Attention to detail and accuracy to process orders.
- Strong computer skills (ability to retrieve and enter data, use Microsoft office suite).
- A strong commitment to health and safety.

Minimum qualifications include passing ICONIX’s background checks.

**ICONIX. Real People. Real Service. Real Solutions.**

ICONIX is a leading independent waterworks partner who offers an agile, expert team of trusted, technical problem solvers, providing reliable access to innovative products and services for businesses and communities across North America that depend on essential infrastructure. We’re building a community of brilliant problem solvers. This is a place where you will be empowered to do your best work. We need real-time problem solvers like you to join our team.

ICONIX Waterworks is proud to be part of the Deschênes Group, which has been recognized as one of Canada’s Best Managed Companies for 10 straight years. This great result is only made possible by the commitment of all employees within the Deschênes Group, which has been a Platinum Member, the highest level of recognition that can be achieved within this awards program, since 2015.

Pay: $24.00-$26.00 per hour

Work Location: In person

Expected start date: 2024-10-28