HR & Employment Relations Advisor

7 days ago

Toronto, Canada Peninsula Canada Full time

**Company**: Peninsula Canada

**Location**: Toronto, ON

**Salary**:$55,000 - $65,000

**Type of Employment**: Permanent

**Full/Part-Time**: Full-Time

**Hours of Work**: 37.5

**Working Days**: Friday - Monday

**About Us**

Peninsula Canada is a provider of external HR and OHS solutions, including employment relations and health and safety advice, consultancy and software, to small and medium-sized businesses located throughout Ontario, Alberta & British Columbia. Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada, and employs over 2,500 people globally. Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies in Ontario, Alberta and British Columbia.

**The Role of HR & Employment Relations Advisor**

The HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. If you have an HR qualification, and some exposure to working within HR, this could be a great opportunity for you to expand your knowledge and your skills to further your HR career.

**Day-to-Day Duties and Responsibilities**
- To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
- To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
- To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
- To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
- To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable

**What you Bring to the Team**
- CHRP/CPHR designation
- Ability to work under pressure in a fast-moving, performance-driven environment
- Excellent communication skills
- Ability to juggle multiple tasks, prioritising your workload accordingly
- Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
- The ability to motivate yourself and those around you
- An organised self-starter with an enthusiasm for exceptional service delivery

**Why work at Peninsula Canada?**
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location (Right near Union Station)
- Vacation Days increase after 2 and 5 years' service
- Ask about our Peninsula Days, and more

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