IT Infrastructure Analyst

2 weeks ago

Toronto, Canada CBI Health Full time

**IT Infrastructure Analyst**

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**

Reporting to the Infrastructure Manager, the Infrastructure Analyst is responsible for bridging the gap between IT Tier 2-Tier 3 and the infrastructure team in order to better the business and provide quality, timely and effective service to our customers. This role implements, supports, and manages core IT systems and processes in accordance with CBI Health’s vision and philosophy.

**Take an inside look at what you’ll do each day**:

- Manage and configure telephony and networking
- Administer and configure back-end systems including Active Directory, backup, network technology
- Deploy, manage, and support networked endpoints, switches and access point connectivityIT data circuit management, including rollout, problem troubleshooting and termination
- Respond to ticket escalations from Tier 1/2 support
- Assist with Infrastructure-related projects
- Work with other teams to provide cross-function assistance where required
- Escalate sensitive support issues to the appropriate department
- Monitor status of core systems and respond to performance issues immediately
- Vendor management

***

**Here’s what you’ll need to be successful**:

- College/University degree in related field
- 3+ years of experience in IT Infrastructure, with an emphasis on network and telecom
- Strong inter-personal skills with a demonstrated customer focused approach
- Problem solving mindset and exhibits attention to details
- Flexible and analytical
- Able to be proactive and work independently and in a team environment
- Resourceful with the ability to analyze, adapt and overcome challenges

**What CBI Health offers you**
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Hybrid working environment
- Supports work-life balance and focus on quality of life

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

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