Receptionist and Medical Secretary

We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and east downtown area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, nutrition services and supports, social work, community health, immigrant and refugee services, housing assistance, harm reduction and homeless programs, Pathways to Education for high school students, infant and child development programs, parenting education and family advocacy.

**Receptionist & Medical Secretary**

**Permanent Part-time Position, 21 hours per week**

**Hourly Range: $22.19 - $26.74, plus Benefits and HOOPP Pension**

**Position Summary**

The role of the Receptionist / Medical Secretary is to ensure efficient operations, facilitate smooth flow of the reception area and provide friendly and professional patient intake. The Receptionist/Secretary provides reception, clerical and administrative support functions and maintains appointment, chart and document management systems.

**Responsibilities Include**:

- Greet clients and provide support as needed
- Schedule client appointments, and provide reminders of upcoming appointments as required
- Inform staff/providers of client/patient arrival
- Manage, prepare, maintain, update, and scan documents for electronic health records (EHR)
- Manage an eight-line telephone system: answer incoming calls, direct to appropriate personnel and process messages, manage phone messages from answering service
- Sort and distribute all incoming and outgoing mail and parcels
- Copy and fax documents
- Distribute / track harm reduction supplies as needed
- Compile information on clients/patients to create charts and update personal information in charts, change status of chart as needed, and ensure confidentiality
- Process incoming documents, and ensure security of charts and documents during non-office hours
- Reconcile bills from lab facilities
- Process forms from clients
- Manage prescriptions, client samples, and deliveries that have been dropped off
- Keep a record of laboratory fridge data for Public Health
- Responsible for opening of building and transfer of phone lines from the answering service
- Give information about resources/programs at RPCHC, as well as giving information about external agencies, as needed
- Operate and maintain document management and distribution systems

**Qualifications and Skills required**:

- Completion of relevant certificate or diploma
- Two to five year’s office experience; preferably in a health setting.
- Experience with switchboard/multi-line telephone system.
- Knowledge of Reception techniques (telephone and personal) and Filing systems (medical)
- Medical Terminology and forms
- Second language is an asset
- Ability to work collaboratively within and across teams
- Understanding of Anti-oppression principles
- Ability to work effectively with people of various cultural, age and economic backgrounds
- Knowledge of the Regent Park area and issues affecting the community
- Must have full COVID-19 vaccination for the protection of clients and staff

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community. This is a bargaining unit position within OPSEU Local 5115.

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process

**Job Types**: Part-time, Permanent

Pay: $22.19-$26.74 per hour

Expected hours: 21 per week

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Work Location: In person

Application deadline: 2025-05-21