Automotive Service Advisor

6 days ago

Chilliwack, Canada VIP Mazda Full time

VIP Mazda has an opening for an experienced Service Advisor to join our team. If you have a proven track record of success as a Service Advisor and are looking for a fun, positive team environment, we want to hear from you.

**About the Role**

The Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems. The Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.

**Primary Duties and Responsibilities**:
*
- #1 priority strong focus on CSI process
- Must be available to work Saturday's
- Must complete necessary factory training (online courses and in-person classes)
- Maintain cleanliness at workplace
- Be proficient with computer skills
- Must practice safe work habits and follow health & safety protocols
- Perform outbound customer contact (service due, seasonal campaigns, etc.)
- Provide the highest level of customer service to all Service clients
- Recommend repairs and maintenance by listening to customer description of problems
- Examine service history for each customer to determine recommended maintenance and repair
- Perform multi-point inspections on all customer vehicles upon service write up process
- Compile quotes for recommended repairs and/or maintenance
- Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
- Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
- Prepare clear and concise repair orders and obtain approval signatures
- Enter repair orders into service database system and monitor progress
- Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions
- Additional duties as assigned by Management

**Qualifications**:

- Minimum 2 years of recent experience as a Service Advisor
- Import Brand Dealer experience is preferred but not required
- Superior customer service skills with the desire to exceed expectations
- Outstanding attention to detail and organizational skills
- Excellent interpersonal and relationship-building skills
- Excellent written and oral communication skills with the ability to communicate fluently in English
- Valid Class 5 driver’s license with a clean driver’s abstract

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Work Location: One location

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