Key Account Customer Service Representative

2 weeks ago

Oshawa, Canada Westburne Full time

Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.

To learn more about Westburne, please visit us at LifeHere.westburne.ca and westburne.ca

As the **Key Account Customer Service Representative** based in the Oshawa location. Under the general direction of the Strategic Supply Manager, this position supports and drives eCommerce sales growth that involves

**Job Responsibilities and Expectations**:

- Follow up with customers on a daily basis and respond to all internal/external customer inquiries.
- Identify opportunities in the current portfolio for future growth.
- Daily interaction with team members, managers, customers, branch managers and account managers.
- Support all responsible quotes & orders, ensuring the accuracy of the information and communicating to the internal team.
- Prepares quotations on jobs offering pricing, delivery, and availability of stock & non-stock items
- Promote products and services to customers and provide substitutions and/or solutions where required.
- Processing customer orders to completion in accordance with companies’ policies and procedures.
- Continued education of product and industry knowledge through internal and external sources.
- This team member will partner with customers, vendors and contractors.
- Fosters open communication between all internal business partners, both internal and external.
- Maintaining product knowledge and expertise with all Rexel’s Digital Tools & websites, examples include, ERP, order automation, Rexel Academy, procurement portals, vendor portals, Microsoft Teams, etc.

**Preferred Education & Experience**:

- Previous customer service experience is preferred
- Knowledge of industrial and/or safety products is preferred
- Proficient computer skills (Excel, Outlook) and aptitude required
- Possession of a valid driver’s license and a reliable vehicle

**Who You Are**
- Strong work ethic and personal commitment to one’s responsibilities.
- Exceptional customer service and digitally savvy.
- Team player and an ability to work independently.
- Superior interpersonal, problem solving and customer service skills to effectively build relationships.
- Strong communication skills, ability to convey messages in an organized, clear and effective manner.
- Organizational skills with the ability to adhere to deadlines.
- High level of attention to detail

**What We Offer**
- Our employees enjoy a dynamic and ever-changing work environment.
- We offer competitive compensation, benefits and pension packages, and the opportunity for continued growth across the organization.
- Westburne provides equal employment opportunities to all applicants.

**What Is Next**
- If this is the right position for you, click apply.

  • Customer Service Representative

    2 weeks ago

    Oshawa, Canada Mobile Instrument Service & Repair Full time

    **Customer Service Representative** Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative...

  • Customer Service Representative

    4 days ago

    Oshawa, Canada Mobile Instrument Service & Repair (MISR) Full time

    **Customer Service Representative & Operations Coordinator** Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a **Customer...

  • Customer Service Representative

    4 days ago

    Oshawa, Canada Mobile Instrument Service & Repair (MISR) Full time

    Mobile Instrument Service & Repair (MISR) changed the face of instrument repair in Canada when it launched its first On-Site service van (Mobile Repair Lab) in 1982. MISR operates from the National Repair Centre in Oshawa and provides both On-Site and Off-Site mobile repair services. MISR is the largest surgical instrument repair company in Canada. MISR is...

  • Customer Service Representative

    7 days ago

    Oshawa, Canada BMO Financial Group Full time

    925 Taunton Rd East Oshawa Ontario,L1H 7K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...

  • Customer Service Representative

    2 weeks ago

    Oshawa, Canada BMO Financial Group Full time

    206 Ritson Road North Oshawa Ontario,L1G 0B2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    7 days ago

    Oshawa, Canada Ritchie Bros. Full time

    ABOUT US - IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss,...

  • Customer Service Representative

    5 days ago

    Oshawa, Ontario, Canada Ritchie Bros. Full time

    About UsIAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged...

  • Customer Service Representative

    4 days ago

    Oshawa, Canada City Wide Taxi Full time

    **Overview** We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support while managing inquiries related to freight and supply chain operations. Your expertise in transportation management systems and...

  • Customer Service Representative

    1 week ago

    Oshawa, ON, Canada Ritchie Bros. Full time

    The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Actively communicate with...

  • Customer Service Representative

    2 days ago

    Oshawa, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...