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Warranty Administrator

3 weeks ago

Oakville, Canada Grand Touring Automobiles Full time

At Grand Touring Automobiles, home to the most exclusive automotive brands in the world, we are expanding our footprint with the opening of our newBentley, Rolls-Royce, and Aston Martin store in Oakville. We are seeking an experienced and detail-oriented **Warranty Administrator/ Internal Service Advisor** to join our elite team. This is a unique hybrid role designed for someone who thrives in a fast-paced, detail-driven environment and takes pride in upholding the highest standards of customer service and operational excellence.

**What We Offer**:

- Competitive compensation structure
- Premium benefits package (health, dental, and more)
- World-class training and manufacturer support
- State-of-the-art facility and work environment
- Career advancement opportunities within a growing luxury automotive group

**Key Responsibilities**:
**Warranty Administration**:

- Ensure accurate and timely submission of manufacturer warranty claims.
- Maintain productive relationships with OEM warranty representatives.
- Review all warranty repair orders for accuracy, completeness, and compliance with manufacturer policies.
- Enter applicable labour operation codes, failure codes, and administrative data.
- Monitor and prevent duplicate or fraudulent claims.
- Track all submitted, returned/rejected, and paid claims; maintain up-to-date status reports.
- Follow up on rejected claims for prompt resubmission and resolution.
- Meet warranty KPIs, including a 95% claim acceptance rate and mínimal receivable aging.

**Internal Service Coordination**:

- Open, monitor, and close internal repair orders for sales and inventory vehicles.
- Liaise with technicians to understand repair requirements and timelines.
- Consult with management teams on service recommendations, including warranty coverage and parts options (OEM vs aftermarket).
- Coordinate sublet repairs and assist with the service loaner fleet as required.
- Work closely with the parts department to ensure part availability and efficient scheduling.
- Provide timely updates and clear documentation on all internal work.

**What You Bring**:

- Previous experience as a Warranty Administrator, Internal Service Advisor, or similar role in the automotive industry (luxury brand experience is a strong asset).
- Proficiency with CDK (or similar DMS platforms) and Microsoft Office Suite.
- Strong organizational and time-management skills; keen attention to detail.
- Excellent communication and interpersonal skills across departments and levels.
- Professional appearance and a positive, collaborative attitude.
- Valid Ontario Driver’s License and clean driving records.

**Commitment to Accessibility**

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Dealership: 3 years (preferred)
- CDK: 2 years (preferred)
- Administrative: 4 years (preferred)

Work Location: In person