Warranty Administrator

3 days ago

Oakville, Canada Grand Touring Automobiles Full time

At Grand Touring Automobiles, home to the most exclusive automotive brands in the world, we are expanding our footprint with the opening of our newBentley, Rolls-Royce, and Aston Martin store in Oakville. We are seeking an experienced and detail-oriented **Warranty Administrator/ Internal Service Advisor** to join our elite team. This is a unique hybrid role designed for someone who thrives in a fast-paced, detail-driven environment and takes pride in upholding the highest standards of customer service and operational excellence.

**What We Offer**:

- Competitive compensation structure
- Premium benefits package (health, dental, and more)
- World-class training and manufacturer support
- State-of-the-art facility and work environment
- Career advancement opportunities within a growing luxury automotive group

**Key Responsibilities**:
**Warranty Administration**:

- Ensure accurate and timely submission of manufacturer warranty claims.
- Maintain productive relationships with OEM warranty representatives.
- Review all warranty repair orders for accuracy, completeness, and compliance with manufacturer policies.
- Enter applicable labour operation codes, failure codes, and administrative data.
- Monitor and prevent duplicate or fraudulent claims.
- Track all submitted, returned/rejected, and paid claims; maintain up-to-date status reports.
- Follow up on rejected claims for prompt resubmission and resolution.
- Meet warranty KPIs, including a 95% claim acceptance rate and mínimal receivable aging.

**Internal Service Coordination**:

- Open, monitor, and close internal repair orders for sales and inventory vehicles.
- Liaise with technicians to understand repair requirements and timelines.
- Consult with management teams on service recommendations, including warranty coverage and parts options (OEM vs aftermarket).
- Coordinate sublet repairs and assist with the service loaner fleet as required.
- Work closely with the parts department to ensure part availability and efficient scheduling.
- Provide timely updates and clear documentation on all internal work.

**What You Bring**:

- Previous experience as a Warranty Administrator, Internal Service Advisor, or similar role in the automotive industry (luxury brand experience is a strong asset).
- Proficiency with CDK (or similar DMS platforms) and Microsoft Office Suite.
- Strong organizational and time-management skills; keen attention to detail.
- Excellent communication and interpersonal skills across departments and levels.
- Professional appearance and a positive, collaborative attitude.
- Valid Ontario Driver’s License and clean driving records.

**Commitment to Accessibility**

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Dealership: 3 years (preferred)
- CDK: 2 years (preferred)
- Administrative: 4 years (preferred)

Work Location: In person

  • Warranty Administrator

    3 days ago

    Oakville, Canada AWIN-Mercedes-Benz Oakville Full time

    Our **Mercedes-Benz Oakville** is looking for a **Warranty Administrator** to join our amazing team! **Job Purpose** The warranty administrator is responsible for the prompt and accurate submission of manufacturer warranty claims and the resulting collection of all warranty claim revenue. **Core Accountabilities** - Be familiar with current manufacturer...

  • Home Warranty Administrator

    1 week ago

    Oakville, Canada Hallett Homes Full time

    We are a leading-edge luxury residential home builder with an outstanding team that takes pride in building well-made and elegantly crafted homes in the most desirable locations across the GTA. We are seeking a versatile and charismatic **Homeowner Relations (New Home Warranty) Administrator** to provide administrative support for all aspects of our...

  • Technical Rep

    4 days ago

    Oakville, Canada GLP Full time

    **WHO WE ARE**: GLP Canada is a Canadian distributor for manufacturers of heating, ventilation, air conditioning and environmental control systems. As a focused HVAC equipment distributor, we're able to provide personalized advice backed by in-depth product knowledge and a commitment to customer service that goes back 65 years. **WHY WORK FOR GLP CANADA** -...

  • Mechanical Warranty Administartor

    1 week ago

    Oakville, Canada Industry Diesel & Turbo Service Ltd Full time

    Industry Diesel & Turbo Service is a leader in the rebuilding of turbochargers and fuel injection systems. **Job Overview** **Responsibilities** - Administrate the warranty process via the Enterprise systems in compliance with IDS protocols. - Process, track, and review warranty service orders in a timely manner for completion, accuracy and verified...

  • Assistant Warranty Manager

    1 week ago

    Oakville, Canada Mattamy Homes Full time

    **Location**: Oakville, Ontario **Company**: Mattamy Homes Canada **Department**: Warranty Service, GTA Urban Division **Employment Type**: Full-Time, On-Site (in office 5 days) **Reports to**: Manager, Warranty Service When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success...

  • Community Coordinator

    1 week ago

    Oakville, Canada Mattamy Homes Full time

    **Location**: Oakville, Ontario **Company**: Mattamy Homes Canada **Department**: Warranty, GTA Lowrise Division **Employment Type**: 6-month Contract **Reports to**: Warranty Service Manager When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation...

  • Office Administrator

    3 days ago

    Oakville, Canada Grand Touring Automobiles (Polestar Oakville) Full time

    **SUMMARY** We at Polestar in Oakville, part of the Grand Touring Automobiles exclusive dealer group, are looking to build our team at our newest location. We are looking to hire a dependable Sales Co-ordinator who will be responsible for assisting with sales administration. Duties include but not limited to; - Determines Licensing fees, prepares cheques...

  • Customer Care Administrator

    2 days ago

    Oakville, Canada Melrose Investments Inc. Full time

    Since 1973, Melrose Investments Inc. represents experience, teamwork and stability. The Company's portfolio has grown to include scores of innovative new properties in the industrial, office and retail sectors, numerous high-rise condominiums and a land development division that has laid the groundwork for new homes and businesses across the GTA and Southern...

  • Office Administrator

    1 week ago

    Oakville, Canada Atlas Care Heating & Air Conditioning Full time

    To administratively support the members of the Business Team through: - Managing all accounting activities relating to accounts receivable and bank reconciliation - Processing warranty claims with supplies - Processing counter sales and payments - Ensure the collection of money is occurring at the point of service or proper paperwork for financing is being...

  • Bilingual Client Service Administrator

    1 week ago

    Oakville, Canada AUTO SHIELD CANADA Full time

    **About Us** Auto Shield Canada is a leading provider of protection programs and a third-party claims administrator. As part of a group of specialized insurance firms, we are committed to delivering consumer certainty and service excellence. At the core of our philosophy is the belief that consistently exceeding client expectations helps us attract the...