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New Home Warranty Administrator

2 weeks ago

Oakville, Canada Hallett Homes Full time

We are a leading-edge luxury residential home builder with an outstanding team that takes pride in building well-made and elegantly crafted homes in the most desirable locations across the GTA. We are seeking a versatile and charismatic **Homeowner Relations Administrator** to provide administrative support for all aspects of our projects.

**Roles & Responsibilities**
- Organizing and maintaining all homeowner PDI, 30-Day & Year-End warranty items
- Liaising with homeowners regarding their concerns and warranty items, ensuring that a professional and positive relationship is maintained
- Take ownership of homeowner issues and actively assist in driving a resolution
- Ensuring that the warranty items are addressed in a prompt and professional manner
- Assist in the PDI process, as required
- Preparing homes on closing day
- Keep records of customer interactions, processing accounts and file documents
- Assist site staff in the coordination of trades to complete warranty items
- Ensure that you are current with current Tarion Guidelines and to attend Tarion Builder Update meetings
- Review the quality-of-service work when required

**Qualifications**
- Enthusiastic individual who enjoys a fast-paced environment with a residential builder
- Must be able to work independently, self-starter, and in a team environment
- **Knowledge of the Tarion Warranty required**:

- Knowledge of Newstar an asset but not necessary
- Available to work onsite from 8:30 - 5:00 Monday to Friday
- Reliable individual must have their own vehicle.
- Proven effective communication skills, both verbal and written
- Conflict resolution capabilities a must
- Related experience in the construction industry is a strong asset
- Basic understanding of MS Office
- Ability to effectively problem solve

If you know someone else who matches the job description, please send this to them We’re excited Growth is GOOD

We thank all those who are interested however only those chosen for an interview will be contacted. No phone calls will be accepted.

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Residential construction: 1 year (preferred)
- Tarion Warranty: 1 year (required)

Work Location: In person