Host/hostess

2 weeks ago

Cambridge, Canada Cambridge Mill Full time

**Join our amazing Cambridge Mill team and work at one of the best restaurants in the KW region. Create incredible guest experiences in our historic restaurant with stunning views from every window.**
- You are passionate about providing memorable guest experiences.
- You enjoy working as part of a team and supporting those around you.
- You have 2-3 years of customer service experience
- You have at least 1 year of experience in a Restaurant Host role
- You are Smart Serve Certified
- You are looking for a position with endless growth opportunities.

**Duties & Responsibilities**
- Proudly represent the host team
- Continually look for ways to increase efficiency and productivity, suggest new processes and procedures to raise the bar on service and effectiveness of host position
- Gain a thorough understanding of OpenTable and Micros software to maximize floor plans and reservations; share knowledge of software systems with other team members
- answering questions or direct inquiries appropriately and in a timely manner
- Present a welcoming & inviting front door aesthetic by keeping entrances, outdoor walkways clean and tidy and ensuring host area and coat check is uncluttered, well-stocked and organized
- Direct and instruct the dining room staff on customer needs and special requests
- Look ahead at future reservations to ensure all details are in place and all departments are informed of upcoming requirements
- Maintain guest database, update details at each opportunity, strive to expand guest profiles to elevate service and be able to anticipate needs
- Act as an ambassador of the property, a liaison between guests and management, sales team, team members
- Continually seek ways to provide outstanding service, demonstrating for other hosts how to exceed guests’ expectations

**Advantages to being part of the Cambridge Mill Team**
- Competitive wages
- Benefits for permanent full-time employees
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- An opportunity for further development into Management roles
- Pearle Hospitality and affiliated companies, including Cambridge Mill, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

**Job Types**: Full-time, Part-time

Pay: From $17.20 per hour

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- Customer Service: 1 year (preferred)
- Opentable: 1 year (preferred)
- Host: 1 year (required)

Work Location: In person

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