Sales Support Specialist

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Reporting to the Manager, Sales Planning and Compensation Analytics, the Sales Support Specialist role will be responsible for managing the Agent and Broker Life Cycle by ensuring accurate employee setup, and overseeing the timely execution of monthly plans. In addition, the position will provide valuable insights into channel performance, delivering key sales data and conducting analysis on compensation trends for both Sales and Broker Channels.

**Responsibilities**:

- Support Agent and Broker set-up for 600+ agents and Agency Managers in the AMF (Agency Master File), FSCD, and HAT.
- Construct forecasts and analytical models on sales, headcount, vacation relief program, business results, expenses, KPIs, etc.
- Collaborate cross functionally with Sales Leadership, HR, Distribution Design and Delivery functions, Finance, Product Operations, Pricing, Underwriting, and Marketing, etc. to maximize the output of the Sales channel.
- Contribute to sales compensation methodology, measurements and rewards and recognition initiatives.
- Analyze data sets to uncover opportunities to improve processes and practices:

- Identify anomalies and determine related stakeholder team to collaborate with.
- Notify appropriate individuals of concerns/opportunities and make recommendations for solutions.
- Develop and enhance KPIs that support targeted action.
- Document and communicate the progress of deliverables to include key measurements and opportunity areas and risk assessments to management team and key stakeholders/partners.
- Strong data management and analytical skills to organize, analyze, and interpret complex data sets, ensuring accurate insights and informed decision-making.
- Own Performance and Professional Development Plan with support from Manager.
- Contribute to creation and maintenance of team Standard Operating Procedures and policies.
- Other duties and special projects as assigned.

**Qualifications**:

- College diploma or certificate in business-related discipline is mandatory.
- Demonstrated Strong level of PC and MS Office (Excel, Word, PowerPoint, and Outlook) software skills, along with a strong knowledge of PLUS, Focus and PDR.
- Attention to detail and accuracy is required.
- Proven ability to communicate key information succinctly and clearly to audiences of various sizes and organizational levels, including Director level.
- Ability to work independently with mínimal day-to-day supervision and as a member of the team.
- Highly self-motivated and able to prioritize well.
- Allstate Sales experience is an asset.

**Skills**:

- Microsoft Office (Excel, Word, PowerPoint, and Outlook)
- Process Documentation
- Creating dashboards to identify key KPIs
- Business Acumen
- Stakeholder Management
- Audit

**Considered an Asset**:

- Experience conducting and facilitating 1:1 and team meetings through video conferencing software (e.g. Teams)
- Background in Insurance
- AMF, FoCus, PDR, and HRMS Systems
- Experience with Lean-Agile methodologies (Scrum, Kanban, CI, SAFe, etc.)

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.®