Customer Experience Specialist

Canada Coaster is the leading manufacturer of high-quality custom coasters. We offer a wide range of customizable styles to suite your brand or event. We are based in Dundas, Ontario. We strive to offer the highest quality in custom coasters at an affordable price. We use the latest printing technology to create custom beer and drink coasters that look outstanding. Plus, when you order from us you get the best European pulp board which results in a quality coaster that is light and firm with graphics that look great.

**About The Role**

Are you a passionate and customer-centric individual who thrives on delivering exceptional experiences? Do you have a knack for handling customer inquiries, resolving issues with grace, and making a positive impact on each interaction? If so, we have an exciting opportunity for you to join our team as a **Customer Experience Specialist**.
- Type_: Full Time | Permanent
- Schedule_: Day Shift | Monday to Friday
- Hours_: 40 Hours per Week
- Education_: High School

**Why Join Us**
- Work in a highly unique industry and interact with customers from across North America.
- Join a small and dedicated team of sales, customer service, and business development professionals.

**What We Offer**
- $19 to $21 per hour, commensurate with experience.
- Participation in an incentive program to reward performance.
- Access to a group health insurance plan.
- Life insurance plan.

**Your Impact**
- Input customer orders accurately into our CRM and order system, ensuring all details are captured for seamless order fulfillment.
- Proactively follow up on customer orders, providing updates and addressing any potential issues to ensure customer satisfaction.
- Use your problem-solving skills to address customer concerns, resolve issues, and ensure a positive resolution in a timely manner.
- Identify and process leads generated through customer interactions, contributing to our sales pipeline.
- Assist with various administrative tasks to support the overall efficiency of the team and company operations.
- Maintain a high standard of customer service, embodying our commitment to creating exceptional experiences.
- Leverage our CRM system to document interactions, track customer history, and ensure accurate record-keeping.

**About You**
- Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
- Proficiency in using CRM systems and order processing software.
- Excellent problem-solving abilities and a customer-focused mindset.
- Strong organizational skills and attention to detail.
- Ability to handle a high volume of inquiries while maintaining a positive attitude.
- Proven ability to work collaboratively within a team.
- Strong organization and time management skills.
- A very high level of attention to detail.
- Ability to multi-task and establish priorities with a high degree of resourcefulness, flexibility, and adaptability.

**How You Join**

Coaster Factory is an equal opportunity employers committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under _the Ontario Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act (AODA)_ throughout all stages of the recruitment and selection process. Please advise Coaster Factory to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Dundas, ON L9H 3H3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person