Estimator/project Coordinator

2 weeks ago

Belleville, Canada ServiceMaster Full time

**Responsibilities**: - coordination
- Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work
- Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
- Daily review of compliance tasks and all job tasks are completed on time
- Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
- Ensure that uploading photos, and other documents are appropriately described / titled and uploaded in real time and Follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
- Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
- Manages Customer Service issues and complaints, documenting actions and resolution
- Understanding of all company cycle times and SLAs required for each job and phase
- Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
- Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
- May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

**Job Requirements**
- High school diploma/GED required
- Bachelor’s Degree or applicable experience preferred, work experience will be considered
- Exceptional Customer Service skills
- Personal time management and organizational skills
- Strong verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to manage highly confidential information
- Strong problem-solving skills
- Proficient at using Microsoft Office, Outlook, CRM software
- Experience do you have with customer interaction and conflict resolution

Pay: From $65,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Education**:

- Secondary School (preferred)

**Experience**:

- Estimating: 1 year (preferred)
- Construction: 1 year (required)

Licence/Certification:

- IICRC Certification (preferred)

Work Location: In person

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