Help Desk Analyst

1 week ago


Mississauga, Canada Etel Soft Technologies Inc. Full time

Education:

- Expérience:
**Education**:

- Bachelor's degree
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Supervision**:

- 5-10 people
**Computer and technology knowledge**:

- MS Office
- MS Windows
**Transportation/travel information**:

- Willing to travel
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:

- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:

- What is your current level of study?
**Experience**:

- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week



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