Customer Service Representative

5 days ago

Squamish, Canada Advanced Storage Centres LP Full time

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Part Time Customer Service Representative at Advanced Self Storage

**About Us**

Advanced Self Storage is a leading provider of secure, convenient, and Flexible Tailored Storage Solutions for individuals and businesses. With multiple locations across British Columbia, we pride ourselves on top-tier customer service and state-of-the-art storage facilities.

We are currently seeking a strong, experienced, and motivated part time ( 24 hours a week) Customer Service Representative (CSR) / Storage Consultant to **support our Squamish location. A valid BC Driver's License**and access to a reliable vehicle are essential. Must live in Squamish.

**Position Overview**

As a CSR, you'll be the face of our company, ensuring each customer's experience is positive and memorable. You will assist with storage inquiries, resolve concerns, and guide customers through the rental process, building relationships.

**Key Responsibilities**
- Greet and assist customers in person and over the phone with a warm, friendly attitude. We record all our calls for coaching and feedback.
- Conduct tours of the facility, highlighting features and storage options
- Address inquiries, provide accurate service/pricing information, and resolve concerns
- Complete rental agreements, move-ins, and move-outs
- Maintain office and unit cleanliness and organization
- Follow company policies and uphold security standards
- Use our computerized system to manage customer accounts and reservations
- Support team goals for occupancy, sales, and customer satisfaction

**Qualifications**
- High school diploma or equivalent
- **Previous face to face customer service experience is required**
- Excellent interpersonal, verbal, and written communication skills
- Reliable, with strong attention to detail and problem-solving skills
- Self-motivated, able to work independently and in a team
- Available on weekends (we are closed on all STAT holidays)

**Benefits**
- Competitive hourly wage: $20.00/hour
- Flexible scheduling and a supportive work culture
- Comprehensive training program and opportunities for career growth
- Employee discounts on storage units
- Friendly, inclusive work environment
- Healthy Snack Program

**How to Apply**

**Equal Opportunity Statement**
- Advanced Self Storage is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We thank all applicants for their interest; only those selected for an interview will be contacted._

**Job Types**: Part-time, Permanent

Pay: $20.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Paid time off
- Store discount

Work Location: In person

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