Customer Success Team Lead
1 week ago
In this player/coach role, you will be managing our low touch customer engagement, tech touch strategy, and coaching up to 4 CSM's. In collaboration with your team, you will be responsible for the health, expansion, advocacy, retention, engagement, and adoption of our product with our customers. You will be working closely with your team to proactively reach out to their accounts to set benchmarks and milestones, present business reviews, product solutions, review product usage, product releases, enhancements, discuss feedback, find ways to upsell new products, and make suggestions to improve the overall customer experience. As a leader, you will need to set health, revenue, and career goals for your team, meet weekly to align and prioritize, plan and own employee engagement, and partner with a manager to grow the team. **Responsibilities** - Provide mentorship and lead onboarding new team members. - Coach 2-4 new CSM's - Create and manage an upsell pipeline - Track/assess onboarding, ramping, learning, and enablement (e.g., Mock calls, Live Client Calls - provide coaching and feedback). - Gather feedback on CSM team members' onboarding, learning, and enablement to make improvements. - Participate in the recruitment efforts to help select culture and skill additions to the team to drive a well rounded, efficient, and thriving team. - Lead structured coaching with clear process, metrics and timeline. - Work closely with the Team Leaders in Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product and Marketing to proactively collect, receive, share and action on feedback to drive collaboration. - Monthly learning sessions: facilitate knowledge sharing by leading the learning sessions. - Own special projects (e.g., create a shadow program), coordinate with SMEs to develop training plans, streamline processes and lead documentation. - Provide input on their mentee's performance and behaviors to the manager. - Day to day tactical and operational support to the team. - Manage the Mentee escalations. **Requirements**: - 5+ years Customer Success or Account Management experience, ideally in a SaaS or software company. - 1+ years of experience coaching, mentoring, and developing team talents. - Experience managing a 1:many strategy - Strong interpersonal skills and ability to work with and within teams. - Empathetic, positive attitude with a desire to help our customers reach their goals. - Experience with reporting and analyzing data, as well as delivering action plans against these results. - Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. LI-ESP #Hybrid Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation. But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently. Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.
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Customer Success Team Lead
1 week ago
Vancouver, Canada Tipalti Full timeIn this player/coach role, you will be managing our low touch customer engagement, tech touch strategy, and coaching up to 4 CSM’s. In collaboration with your team, you will be responsible for the health, expansion, advocacy, retention, engagement, and adoption of our product with our customers. You will be working closely with your team to proactively...
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Team Lead, Customer Success
2 weeks ago
Vancouver, Canada Tipalti Full timeIn this player/coach role, you will manage our high-touch customers and coach up to 2-5 CSMs. In collaboration with your team, you will be responsible for the health, expansion, advocacy, retention, engagement, and adoption of our product by our customers. You will work closely with your team to proactively reach out to their accounts, set benchmarks and...
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Remote Customer Success Team Lead
1 week ago
Vancouver, Canada Canonical Full timeA leading open source software provider is seeking a Customer Success - Team Manager to oversee team performance, engage with customers, and collaborate across departments. This remote role emphasizes strategic planning and documentation. Ideal candidates will hold a bachelor's degree and have proven success in customer experience, alongside a passion for...
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Remote Customer Success Team Lead
1 week ago
Vancouver, Canada Canonical Full timeA leading open source software provider is seeking a Customer Success - Team Manager to oversee team performance, engage with customers, and collaborate across departments. This remote role emphasizes strategic planning and documentation. Ideal candidates will hold a bachelor's degree and have proven success in customer experience, alongside a passion for...
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Customer Success Team Lead
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Amplify Full timeAt Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce brands increase their revenue from every store visit by...
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Customer Success Team Lead
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LinkGraph Full timeJoin to apply for the Customer Success Team Lead role at LinkGraph Join to apply for the Customer Success Team Lead role at LinkGraph *This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve...
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Customer Success Team Lead
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LinkGraph Full time*This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley...
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Customer Success Team Lead
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Linkgraph Full timeIntroduction This role is remote within Canada, working in EST. Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon...
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Customer Success
1 week ago
Vancouver, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Customer Success
1 week ago
Vancouver, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
