Customer Success Team Lead
4 weeks ago
At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI). Role Overview We’re looking for a driven and empathetic Customer Success Team Lead to help scale Amplify’s customer success operations and deliver world‑class support to our growing portfolio of e-commerce brands. In this role, you’ll lead a team of Customer Success Managers, refine onboarding and retention processes, and ensure our merchants achieve measurable growth through Amplify’s upsell and cross‑sell solutions. This is an ideal position for someone who’s passionate about helping customers succeed, thrives on optimizing systems, and enjoys balancing strategic planning with hands‑on execution in a fast‑paced, high‑growth environment. Key Responsibilities Lead, mentor, and manage a team of Customer Success Managers to ensure exceptional customer experiences and consistent goal achievement. Oversee the customer lifecycle, from onboarding to renewal, driving adoption, retention, and expansion. Develop and refine playbooks, processes, and metrics to improve customer satisfaction and efficiency. Partner with Product, Sales, and Marketing teams to surface customer insights, influence roadmap priorities, and align on company‑wide initiatives. Identify at‑risk accounts and proactively implement strategies to increase engagement and reduce churn. Establish scalable systems for tracking key metrics including NPS, churn, and account growth. Champion a customer‑centric culture across Amplify and continuously raise the bar for excellence in service delivery. Requirements 4+ years of experience in customer success, account management, or client services within a SaaS or e-commerce environment, including 1+ year in a leadership role. Strong understanding of e-commerce platforms (especially Shopify) and experience supporting online merchants. Excellent communication and interpersonal skills - you build trust quickly and know how to motivate teams and clients alike. Proven track record of improving customer retention, driving adoption, and scaling success operations. Data‑driven mindset with comfort using CRM and CS platforms (e.g., HubSpot, Vitally, or Gainsight). Exceptional organizational and leadership skills with the ability to thrive in a fully remote, dynamic startup. What We Offer Competitive compensation and growth opportunities in a fast‑scaling startup A fully remote work environment with flexible scheduling A collaborative, supportive international team culture Access to top‑tier tools and professional development resources How to Apply Please submit your CV along with a short note describing your experience leading customer success teams and supporting e-commerce merchants. Highlight specific examples of programs or initiatives you’ve led that improved customer outcomes or retention. #J-18808-Ljbffr
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Customer Success Team Lead
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LinkGraph Full timeJoin to apply for the Customer Success Team Lead role at LinkGraph Join to apply for the Customer Success Team Lead role at LinkGraph *This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve...
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Customer Success Team Lead
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada LinkGraph Full time*This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley...
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Customer Success Team Lead
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Linkgraph Full timeIntroduction This role is remote within Canada, working in EST. Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon...
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Team Lead, Customer Success — Remote
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Vidyard Full timeA leading tech company is seeking a Team Lead, Customer Success to manage a small team while ensuring customer satisfaction and retention. This remote role offers opportunities for mentorship and collaboration across teams. Ideal candidates have substantial experience in customer success within a B2B SaaS environment. Offers competitive pay, flexible work...
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Remote Customer Success Team Lead
1 week ago
Vancouver, Toronto, Montreal, Calgary, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full timeA leading open source software provider is seeking a Customer Success - Team Manager to oversee team performance, engage with customers, and collaborate across departments. This remote role emphasizes strategic planning and documentation. Ideal candidates will hold a bachelor's degree and have proven success in customer experience, alongside a passion for...
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Remote Customer Success Team Lead
4 weeks ago
Sherbrooke, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwester, Canada Canonical Full timeA leading open source software provider is seeking a Customer Success - Team Manager to manage customer engagement and team performance. This fully remote role involves strategic planning, cross-functional collaboration, and team management. The ideal candidate has a background in Customer Success and technology, with strong problem-solving skills. They...
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Global Remote Customer Success Team Lead
1 week ago
Hamilton, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full timeA leading open-source software provider is looking for a Customer Success - Team Manager to oversee and enhance customer success operations. The role involves strategic planning, team management, and cross-functional collaboration to boost customer engagement and satisfaction. Candidates should have a Bachelor's degree and relevant experience in SaaS. This...
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Customer Success
1 week ago
Mississauga, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
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Customer Success
1 week ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
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Customer Success
1 week ago
Laval, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Southwestern Ontario, R, Canada Canonical Full timeJoin to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...
