Manager, Technology Services

As the Manager, Technology Services for this high impact team, you will focus on delivering and supporting strategic IT initiatives for passenger, partner and operations experiences, as well as, supporting corporate office capabilities in a Microsoft centric enterprise systems environment. You will also be responsible for leading IT services for Internet of Things (IoT) devices management, identity/access management, information management, parking and ground transportation, and digital signage capabilities at YVR. The successful contribution of your leadership will be a positive impact on our passenger experiences, corporate operations, partner (airlines and tenants) engagement at the airport, employee efficiency with IT system and engagement, and the organization’s sustainability agenda. **Key responsibilities include**: - Executing the IT strategic vision in optimizing the integration, automation and use of our Microsoft Office systems and computer resources - Leading, scoping and running the implementation of end-to-end corporate IT initiatives and projects for ground services, Office 365, digital signage, communications, and support capabilities - Managing and evolving our vendor-provided IT support and service desk services - Understanding key trends with technology, new techniques and best practices in the capability areas mentioned above - Being the internal advocate for the transformation of the current "analog culture" into a digital environment and optimizing the use of our IT assets and tools - Developing and maintaining positive relationships with our internal and external customers - Managing the department budget and tracking spend - Overseeing and driving a high performing team of Business and Technical Analysts - this includes ensuring that both day-to-day and project work is being managed appropriately, hiring, coaching, motivating and supporting developmental activities **Key qualifications include**: - Critical thinker that challenges assumptions seeks new ideas and understands the "why" and not just the "what” - Minimum 10 years of experience in leading an IT department in a Microsoft centric corporate environment with of a staff of 15+ people using industry standard IT management methodologies and processes - Proven experience in corporate systems support, hardware provisioning, mobile device management and services delivery leveraging 3rd party IT service providers - Bachelor’s Degree in business, computer science, engineering or a related field and working experience in a similar sized facility; or an equivalent combination of training and experience - ITIL, MS 365 and PMP (or similar Industry certifications and experience), managing and designing, administering, and supporting Microsoft centric enterprise corporate systems will be an asset - Demonstrated working knowledge of notable IT governance, support, deployment, and management concepts; knowledge of Agile/Lean/Service project management approaches considered an asset - Knowledge in IoT and related Smart Building technologies that are integrated in support of situational awareness and operational usage - The ability to understand a business problem and determine the relevant IT to make a recommendation or decision - Proven experience leading and motivating a highly skilled team of professionals with the ability to nurture a work environment that is proactive, flexible and responsive to change - Solid relationship building skills with all levels of an organization, both internally and externally Health and safety are at the core of how we operate at YVR. We are committed to ensuring a safe workplace for our workforce and protecting the health and safety of our employees, passengers, partners and community by taking reasonable, preventative measures to reduce the risks associated with COVID-19. All employees are required to be fully vaccinated against COVID-19 unless a valid exemption is granted for those unable to be vaccinated.