Manager, Client Productivity

**Department**: Technology Operations
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

**General Purpose**

Computing and Communications Services (CCS) is the central IT department on campus, providing IT infrastructure and central technology services to the University of Guelph community. CCS has a progressive organizational culture, including a strong learning and development focus, and is committed to its core values: service culture, integrity, individual leadership, teamwork, agility and communication.

**Duties and Responsibilities**

Reporting to the Director, Technology Operations CCS, the Manager of Client Productivity is responsible for leading a team of analysts, technicians and students who deliver comprehensive end-user IT support services to students, faculty, and staff at the University of Guelph. The End-user Computing service portfolio includes management and operations of University's end-user devices and peripheral equipment, including windows file and print services (including the Central File Service [CFS]) and the support of security solutions like endpoint detection and response (EDR) & DNS firewall. Their responsibility includes the traditional management functions in an Information Technology (IT) environment, including: all staffing responsibilities (hiring, developing, coordinating, etc), service delivery planning, budgeting, cost management, departmental administration, and interaction with an array of industry and business partners to ensure planning and deployment of leading edge solutions in this dynamic field.

The Manager is part of a CCS Management Team responsible for developing and communicating a vision for the organization, influencing its direction, and leading the planning and implementation focused on technical and organizational direction.

**Requirements**:

- Undergraduate degree in computer science/information technology, or a complementary area with corresponding IT certifications.
- Nine years related experience in team leadership, complex project and large budget management.
- Strong analytical ability and excellent interpersonal, communications and conflict resolution skills are a must as well as demonstrated aptitude in superior planning, administration and people management.
- Knowledge of distributed cloud strategies, including integration and operation; network security strategy; agile project and service delivery; DevOps adoption and operations; concepts of digital transformation; current industry trends and direction; contract management, cloud migration and integration experience and service level agreement management is considered a strong asset.
- Proven track record of leading an IT Help Centre and managed endpoint services following modern ITSM processes and standards.
- Leadership competencies centered on big picture orientation (implementing best practices and solutions to continually improve operations); negotiations (negotiating in challenging situations with both internal and external stakeholders to achieve desired results); strategic agility (thinking strategically to improve performance and create innovation); and teambuilding (fostering collaboration, and creating an environment to engage and develop others to work congruently toward achieving common goals).

Employee Type: Regular
Position Number: 10062002
Classification: P&M FT- Band 08
Professional/Managerial Salary Bands
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.Posting Date: 09/08/2025
Closing Date: 09/14/2025