Assistant Manager
5 days ago
Reporting to the Mississauga Store Manager, the Assistant Manager (ASM) is responsible for helping Store Managers (SMs) run in-store Sales, Service and Operations. They are second in command to the store manager and help him/her to drive the store’s overall achievement of their Store targets for all lines of business, (Photo, Video, Rentals, and Photo Lab). In our stores, ASMs are key holders prime for leading all aspects of service including client care and product care. Responsible for the safety and security of people, loss prevention of products, and perimeter control of the facilities for Vistek. In addition, they assist Store Managers by sharing store level administrative tasks related to inventory management, cash management, and in-store communications. ASMs are expected to keep themselves and their team up to date on policies and procedures, product knowledge and industry knowledge. In accordance to Company Store visual merchandising standards, Store Managers must ensure that stores are well maintained and display up-to-date offers and in-store elements.
PRINCIPAL DUTIES:
- Provides secondary leadership to the Store Manager and is responsible for the performance of all employees in the absence of the Store Manager.
- Acting as a “manager-in-training”, the ASM assists the SM with on-the-floor coaching.
- As a key holder ASMs are responsible for opening and/or closing the store at the beginning and end of the day and ensuring loss prevention of physical products, perimeter control of the facilities and providing a safe and threat free environment for staff
- Contributes to the overall achievement of Store Sales Targets for all lines of business including Photo, Video, Rentals and the Photo Lab by assisting the Store Manager as well as by their personal sales contribution.
- Provide exceptional customer service throughout all stages of the customer life cycle - from greeting, informing, selling, or answering customer inquiries to assisting with customer billing or hardware questions.
- Participate in team meetings and on-going training sessions, so to ensure an environment of continuous learning and growth.
- Adhere to Retail Standard Operating policies, processes, and procedures
- Where applicable, provides coaching to Lab Techs, Sales and Rentals Consultants to retain customers and drive additional store revenue through add-on accessories, warranties, and additional services.
- Helps Store Manager to manage in-store inventory and cash controls by ensuring adherence to all operations policies and procedures with specific focus on post-sales support (e.g. repairs, returns, loaners)
- Ensures accuracy of all in-store transactions
- Maintains accurate in-store merchandising according to visual standards and current marketing promotions
- Ensures a high level of store maintenance
**REQUIREMENTS**:
- Retail management experience in a dynamic and fast-paced team environment
- Commitment to driving sales performance through proven coaching and training skills.
- Excellent written and verbal communication skills
- Flexible to work day and weekend shifts, based on business needs
- Comfortable with technology such computers, mobile devices and digital merchandising
- 5+ years of retail sales or customer service experience and at least 3 years of management experience
- Familiarity with ERP and/or Inventory systems
- University degree/college diploma (especially with a focus on business/management) is an asset
- Not accepting phone calls or recruitment agencies, thank you for your understanding.
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