Regional Maintenance Associate

**ABOUT THIS POSITION** The Regional Maintenance is primarily responsible for the general, preventative and repair maintenance of a portfolio of buildings as well as, apartment units and grounds. This role responds to emergency situations during and after hours to resolve immediate safety concerns. In addition, this role supports a variety of maintenance activities including: minor carpentry, electrical, plumbing and painting to ensure service and support is provided to residents thereby promoting Hazelview as the preferred landlord of choice. **KEY RESPONSIBILITIES** - **Customer Service** - Ensure that a superior level of co-operation, service and support is provided to residents - Promptly respond to resident issues and service requests **Operations** - Perform general and specialized maintenance and repairs to site properties and surrounding properties under the direction of the Regional Manager or Property Manager - Complete assigned service requests for both in-suite (interior and exterior) and common area issues in a timely manner - Complete in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, etc. - Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs, safely use and maintain tools of the job - Inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required - Take initiative to correct deficiencies as necessary by maintaining clean and garbage free lobbies, hallways, and properties, replacement of light bulbs, plumbing, electrical etc. - Maintain the cleanliness and organization of all electrical, mechanical and work areas; as well as supply and storage areas - Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights - Comply with health & safety procedures ensuring the use of required safety equipment and identifying unsafe practices and conditions while maintaining a clean and safe working environment - Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution - Maintain regular and timely documentation of maintenance activities - Respond to after-hours emergencies when on call - May be required to work with contractors and monitor work progress - All other duties within the scope of the job, as requested by management. **Leadership & Management** - Train new Team Members on routine maintenance repairs, including in-suite turnover activities, inspections of grounds, and maintenance activities required for completing service requests - May be responsible for scheduling and directing work **Job Requirements**: - Exposure to multi-residential or other related industry asset class would be an asset - WHMIS certification would be an asset - Proficient with use of basic cleaning equipment - Physically able to carry up to 50lbs - This role requires Full-Time availability, 40 hours/week, Monday-Friday **Qualifications**: - Completion of High School or general education degree (GED) - 2+ years of maintenance or related experience - Must have a valid driver's license - Flexibility to work on-call on a rotating schedule (evenings & weekends) is required - Proficient with use of basic handheld and electrical tools - Knowledge of plumbing, electrical, drywall, carpentry, painting, etc. - Certification/license from one of the trade professions would be a definite asset - Must be familiar with the community rules and regulations - Exposure to the multi-residential or other related industry asset class would be considered an asset - WHMIS certified would be an asset - Knowledge of mechanical and HVAC systems, would be an asset - A commitment to "Best in Class" Customer Service - A professional demeanor with strong communication skills - Ability to accurately listen, understand and respond to issues appropriately - Ability to work and act independently using good judgment when assessing difficult situations - Strong problem-solving skills - Self-motivated individual with a “can-do” and “no task is too big or too small” attitude - Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines **ABOUT THE COMPANY** **At Hazelview Properties we believe that apartments** **are more than bricks and mortar - they are an experience.** Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia. Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our em