Regional Manager

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you Recognized as one of** **North America’s Most Engaged Workplaces, we want the best to join our team.

**easyhome** is Canada’s largest lease-to-own business We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

**Internal applicant criteria**:
IGP (completed or in-progress)

Experience with people development - proven experience developing employees.

If you’re a hardworking, driven, and committed individual interested in advancing your career, join us and make yourself at home.

**As a Regional Manager, your primary functions are**:
Customer Satisfaction- Ensure outstanding customer service levels are provided to both external and internal customers
- Handle and resolve all customer complaints promptly
- Ensure adherence to customer retention procedures
- Ensure showrooms are merchandised and tagged with proper price and promotional tags, and work with managers to maintain desired product mix

Associate Development & Retention- Ensure new associates are efficiently trained
- Ensure associates receive on-time performance appraisals and corresponding merit and/or promotional increases
- Assist Store Managers with employee development and with resolving disciplinary issues
- Communicate regularly with store management team and ensure compliance with the Workplace Mutual Respect policy
- Work with store managers to minimize turnover and make informed hiring decisions
- Partner with HR to execute and support human resources programs through succession planning, employee relations, recruitment, training, and development of associates

Deliver Financial Results- Manage district budget to drive profitability
- Achieve SOI, net and gross margins, and other revenue percentages to plan
- Control region labour dollars
- Monitor fee income, gain on sale, maintenance charges, promotions, and discounts
- Ensure store managers monitor and make necessary adjustments to the P&L
- Maintain charge-offs below 2.5% of revenue

Grow Revenue Base- Monitor SMRR and APA and develop action plans to grow or correct deficiencies
- Ensure stores adhere to term and pricing standards and recommend resolution of store pricing needs
- Develop, guide, and monitor local store marketing efforts
- Ensure all company referral and incentive programs are in place and properly executed
- Set and communicate regional goals for customer growth
- Monitor and ensure the accurate execution of all company lease-building programs

Execute Operations Standards- Monitor month-to-month store operations, accounts receivable, and collections in accordance with established policies and procedures
- Set, communicate, and monitor customer retention goals and activities

Asset Protection and Loss Prevention- Audit stores on a timely basis to ensure compliance and execution of company policies and procedures including prevention, safety, security, marketing/merchandising programs and store appearance
- Maintain and monitor fixed assets to standard
- Recommend potential capital expenditures
- Monitor and ensure compliance to store opening and closing standards
- Ensure compliance with established policies and governmental laws and regulation

**What You Need To Work With Us**:
- 2 or more years of experience as a multi-unit district manager in a retail, restaurant, or related customer service environment
- Strong leadership skills, with the motivation and desire to lead by example
- Professional, outgoing, positive, and approachable demeanour that draws in both customers and associates
- Outstanding communication, problem solving, and negotiation skills, and the ability to work well and be resourceful in fast-paced and demanding situations
- Strong organizational and planning skills in order to meet and exceed set targets
- Experience reading and being responsible for P&Ls and other financial goals and objectives
- Secondary School Diploma is required, while a College or University Diploma in a related discipline is preferred
- Valid driver’s license

We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process. If you excel in a fast-paced, ever-changing environment with dynamic and challenging results-driven work, your possibilities at easyhome are endless. Join us to make yourself at home.

**Additional Information**:
goeasy is committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and, in consultation with job applicants, provides reasonable accommodations upon re