Insolvency Officer

**What is the opportunity?**

**What will you do?**
- Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
- Field calls from clients and industry professionals
- Complete risk reports and ensure a balance between customer service and business risk mindset
- Resolve issues related to the specific group, function and process

**What do you need to succeed?**

**Must-have**
- 2+ years of collections experience
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
- Ability to formulate intricate Risk Assessment Reports when required
- Proven negotiation, solution-finding and decision making skills
- Ability to take calls from clients, trustees and service partners in a call centre environment
- Strong understanding of the balance between customer service and business risk mindset
- Results driven, with a demonstrated ability to review, seek solutions and decisions
- Ability to work efficiently in a challenging environment
- Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

**Nice-to-have**
- Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
- Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
- Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

**What’s in it for you?**We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities

**Job Skills**

**Additional Job Details**

**Address**:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

**City**:
Mississauga

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-10-28

**Application Deadline**:
2025-11-15

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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