Experienced Casualty Specialist

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We are actively recruiting for a Protect Casualty Specialist to handle Bodily Injury (BI) claims, some of which are in litigation, and provide outstanding service to our customers.
- The primary role in Protect Claims is to investigate, evaluate, negotiate, and settle Bodily Injury claims in accordance with Aviva's procedures and philosophy.
- Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds.
- What you'll do:
- Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings- Investigate, evaluate and settle a diverse claim pending of litigated and non-litigated files- Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjusters as needed- Ensure file reserves are set on a timely and accurate basis, in line with company protocols- Maintain control over expenses through pro-active handling techniques- On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution- Provide excellent customer and partner communication on claim matters- Clearly document and summarize file activity- Understand and adhere to Aviva’s claim procedures and guidelines- Provide superior customer service to our clients and partners
- What you'll bring:
- 4 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability- Ability to work independently and effectively in a fast-paced environment- Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)- Mediation, Pre-Trial and Trial experience- Excellent interpersonal, written and oral communication skills- Superior organizational skills- Strong analytical, problem-solving and negotiation skills- Adaptability, flexibility, willingness to learn and integrity- Committed team player with a positive outlook- Post-Secondary education in a related field- CIP designation would be an asset
- What you'll get:
- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health
- Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
- Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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