Customer Service Representative

6 days ago

Milton, Canada UPLevel Full time

**Who We Are**:
We've been nominated for Canada's Most Admired Corporate Cultures, shortlisted for Canada’s Top 100 Employers, in business for more than 50 years and Employee Experience is a very special focus for us. Our average staff tenure at our head office is 8.9 years and we truly care for and appreciate our work family. Come See

**Who Are We Looking For?**

A warm, enthusiastic, detail oriented Customer Care Representative. You have strong attention to detail, superior phone manner, in addition to excellent spelling and grammar, and you are passionate about working with purpose.

At UPLevel, our primary goal is to augment our clients’ brand and reputation by truly connecting with their customers and helping them to find solutions. Our Contact Center Solutions group forms the backbone of our business processes by supporting our clients with the day-to-day support they require using precision, agility, and vigorous work ethic. We are looking for an addition to our work family who will support our amazing team while upholding our core and care values to the fullest.

**What Are The Details Of This Position?**

UPLevel is looking for a team-oriented support mastermind to fill the position of Customer Care Representative. This team member will be responsible for handling inbound calls and interacting with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy and professionalism. This position is fast-paced, meaningful, and fun.

This position is full time, Saturday-Wednesday (Thursday and Friday off), so weekends are a must.

The best team members are genuinely excited to help. We focus on infusing every interaction with warmth, patience, excitement and compassion, protecting UPLevel and our clients’ brand and reputation while coordinating and supporting the team.

Reporting to the Director of Contact Center Solutions, the Customer Care Representative will work closely with the team to drive solutions and deliver excellence while upholding UPLevel’s brand and culture.

**Major Responsibilities**
- Develop and maintain good business relationships with our client(s) and customers
- Handling inbound calls with courtesy, empathy and professionalism
- Perform problem tracking and ensure that concerns are properly documented, prioritized, tracked, and resolved
- Comply with data integrity and security policies
- Deliver service excellence and maximize customer service and satisfaction
- Act as a learning consultant and trusted advisor to the business
- Look for ways to constantly improve our solutions and relationships

**Experience & Skills Required**
- Experience in a sales setting an asset
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent reading comprehension, verbal, and written communication skills

**What You Can Expect from UPLevel**
- People-first culture;
- Orientation and training to set you up for success;
- Ongoing coaching and support;
- Health and wellness benefits;
- Generous paid time off;
- Professional development and growth opportunities.

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Every Weekend

  • Customer Service Representative

    2 weeks ago

    Milton, Canada Food Service Solutions Full time

    **Position Summary**: The Customer Service Representative is responsible for managing customer orders, ensuring accuracy and efficiency in order processing, and delivering excellent customer service. This role requires strong attention to detail, effective communication skills, and the ability to thrive in a fast-paced environment. **Key...

  • Customer Service Representative

    2 days ago

    Milton, Ontario, Canada Food Service Solutions Canada Full time

    Position Summary:As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. As the CSR, you will act as a liaison, provide product/service information, answer...

  • Customer Service Representative

    4 days ago

    Milton, Canada Hayek Medical Full time

    **Up to a 1-year maternity leave coverage contract, with potential to extend to permanent. The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS’s interact with customers to provide information in response to questions, concerns and...

  • Customer Service Representative

    2 days ago

    Milton, Canada U-Haul Full time

    **Location**: 8000 Lawson Rd, Milton, Ontario L9T5C4 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour with significant growth and earning potential!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love....

  • Customer Service Representative

    1 week ago

    Milton, Canada Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour - That's up to $72,000 - $80,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers...

  • Customer Service Representative

    6 days ago

    Milton, Canada KP Building Products Full time

    _**You are passionate and dynamic!**_ - **You are known for your excellent customer service!**_ **Join Kaycan's team of Customer Service Champions!** At KP Building Products, we have a simple goal: To provide the best experience to all our customers. We are looking for a **Customer Service Representative** for our Milton order desk. **We offer**: -...

  • Customer Service Representative

    6 days ago

    Milton, Canada Fresh Start Foods Full time

    Fresh Start Foods Canada Ltd. - Join one of the BEST teams in the Industry - At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.- We are seeking individuals: - Who are customer centric - Who are able to deliver on their commitments - Who value...

  • Customer Service Representative

    6 days ago

    Milton, Ontario, Canada Uline Full time $31,000 - $43,200 per year

    Customer Service RepresentativePay from $31 to $36 per hour with significant growth and earning potentialToronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada BMO Financial Group Full time

    1001 Maple Avenue Milton Ontario,L9T 0A5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...