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Japanese Linguistic Quality Lead

3 weeks ago

Ottawa, Canada Language Doctors Full time

Key Responsibilities
- Develop and maintain quality related processes
- Define account specific LQA strategies with support of the Quality Manager if required
- Work closely with the PMs coordinating the entire cycle of LQA reviews, making sure the schedule is realistic allowing sufficient time for all steps involved in the process
- Create and maintain instructions for reviewers on processes, usage of tools, etc.
- Actively contribute to improvement of systems and procedures, identify issues and propose solutions
- Work closely with the Recruiting Department to identify the need to replace vendors that consistently underperform and whose performance did not improve after action plans were put in place
- Develop and maintain Quality Plans in accordance with client requirements
- Lead root-cause analysis and determine further actions through RCAs. Identify corrective actions to rectify immediate issues and design long-term plans to achieve stable quality levels
- Maintain data on quality and vendor performance as well as produce statistical quality reports
- Assist the account teams in facilitating calls with linguists and client reviewers as needed
- Educate linguists on client review workflow and best practices and resolve quality issues
- Translate and/or edit medical documents when needed

**Qualifications**:

- Bachelor’s Degree Translation studies or equivalent required
- A minimum of 5 years of experience as a medical, life sciences translator
- High level of proficiency in utilization of CAT Tools
- Expertise in the use of Translation Quality Assurance Tools, one at the minimum from the following: ApSIC Xbench, Verifika, ErrorSpy, etc.)
- Experience in Project Management is considered a plus
- Native or near-native fluency in both Japanese and English languages

We'll be looking forward to hearing from you