Billing Coordinator

1 week ago

Waterloo, Canada Open Text Corporation Full time

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
**YOUR IMPACT**:
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring Billing accuracy. He/She brings good customer service, problem-solving, and business partner skills to work with Sales, our Billing Specialists, and other key stakeholders to ensure order processing and related billing functions deliver to our billing KPI’s and internal metrics. You are also a great team player who thrives on continuous improvement. Integrations are a way of life at OpenText, so you embrace change in your everyday approach with your work and others in delivering on our Billing mandate.
**WHAT THE ROLE OFFERS**:

- Process orders and complete invoicing to meet /exceed billing targets, which requires accurate interpretation of legal agreements of varying complexity and ensuring POs meet the standards for your orders.
- Ensure all Revenue Recognition criteria have been met to ensure the order can be ‘booked’
- Troubleshoot and resolve order management and billing issues to support meeting cash collection targets.
- Responsible for effectively managing internal customer/stakeholder inquiries on billing processes, internal controls, and policies.
- Responsible to follow all internal controls and policies related to order processing and billing to protect OpenText’s brand.
- Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals.
- Deliver on other priorities as assigned to execute on the Billing delivery excellence mandate

WHAT YOU NEED TO SUCCEED
- Minimum 2+ years’ experience in the relevant environment; global billing experience the software services, or high-tech industry or relevant education
- Good working knowledge of billing systems and Microsoft products.
- Knowledge of SAP, Sales Force would be an advantage
- Working knowledge reviewing legal agreements is an asset
- Strong oral and written communication skills to present information logically and concisely
- Multi-lingual (Portuguese) skills would be considered an asset
- Demonstrated ability to embrace change and willingness to learn to ensure best billing practices are a way of life on the team.

**ONE LAST THING**:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Add an extra line about the role and how amazing it is.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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