Front Office Associate

2 weeks ago

Bracebridge, Canada Touchstone Resort on Lake Muskoka Full time

_Front Office Associate_
We are looking for a friendly, reliable, mature, and responsible hotel front desk associate to be responsible for welcoming guests, managing reservations, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy.

**Hotel Front Desk Responsibilities**:

- Checking guests in and out.
- Receiving and managing reservations.
- Verifying guest identification and payment during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel
- Providing guests with information about the hotel.
- Keeping abreast of attractions that may be of interest to guests.
- Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy. This can include assisting in other departments (housekeeping) as required.
- Assist the Front Office Manager and General Manager as required.

**Hotel Front Desk Requirements**:

- Previous experience in a Hotel setting is a strong asset. Not required.
- Ability to work in a high-paced, stressful environment with mínimal supervision.
- Strong written and verbal communication skills.
- Mix of Morning and afternoon shifts required 8am-4pm or 12pm-8pm
- Well-presented and professional appearance.
- Ability to learn on the job.
- Top-notch customer service skills.
- Experience handling customers/guests who are disgruntled.
- Must have flexible hours. Working Evenings/Weekends/Holidays is a requirement in hospitality

**Salary**: $19.00 per hour

Schedule:

- 8 hour shift

Work Location: In person

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