Technical Resources Manager

A.C. Lighting is a member of the worldwide “AC Group of companies”, one of the world’s largest suppliers of professional lighting and associated equipment to the entertainment industry.

A.C. Lighting is dedicated to supplying North America world-class lighting and associated rigging technologies for the theater, film, television, worship, exhibition, and commercial markets.

**Technical Resources Manager**

**_Want to shoot your resume to the top of the list? Only applicants who complete the survey below will be considered for the role._**

**A.C. Americas (Canada) Inc.** is a world-class manufacturer/distributor of lighting and associated rigging and video technologies for the theatre, film, television, worship, exhibition and commercial markets in North America.

We’re looking for a highly skilled **Technical Resources Manager** to lead our product repairs and support function. This role is perfect for a technical expert who thrives on solving complex problems, optimizing repair processes, and delivering top-tier support to customers and internal teams. You will be responsible for overseeing product diagnostics, repair workflows, service quality, and technical support strategies.

If this sounds like you, we’d love to see your resume and connect with you

**What You Will Do**

The Technical Resources Manager will report to the President of AC Americas and will have the primary responsibility of supporting the Sales and Sales Support teams in ensuring that the repairs, returns and replacement inventory is managed and coordinated to supply our clients with the best quality of customer service. The Technical Resources Manager will manage, mentor, and assign electronics repair technicians their day-to-day instructions, as well as manage the Tech support Team.
- Manage, mentor and assign electronics repair technicians their day-to-day instructions.
- Conduct and assist repair technicians in component level diagnostics.
- Review repairs.
- Repair of electronic lighting and AV equipment under the entities of the company.
- Set the standard on the replacement of components to test for equipment operation ability.
- Ensure repair technical information is recorded accurately in the ERP system.
- Conduct prototype testing for new products in conjunction with the R&D department.
- Manage the creation of Dialux drawings as approved/directed by the Sales Management Team.
- Key contact to coordinate with external technical repair contractors and manage the client’s expectations to resolve technical issues.
- Technical support and after-hours support for exclusive brands, including remote tech support staff.
- Third party repair center - including reconciling their billing actions and inventory goods.

**What Do You Need To Succeed?**
- Bachelor's Degree/Diploma in a related field from an accredited University/College in Electronics
- Working knowledge of A.C. Americas (Lighting, Audio & Video) product lines is an asset
- Proficient with MS Word, Excel, Outlook, PowerPoint and related lighting software (Dialux an asset)
- Working knowledge of computer software and hardware repairs
- Basic knowledge of electrical theory and ability to calculate loading of 3-phase electrical systems
- Valid Passport

**Preferred Skills**
- Working knowledge of A.C. Lighting products is considered an asset
- Field experience with professional lighting and AV products
- Ability to read and comprehend electrical and mechanical drawings
- DIALux, VectorWorks, or similar software an asset

**The Perks**
- Monthly Company Events
- Dental Care
- Extended Health Care
- Life Insurance
- Employee Assistance Program
- Casual Dress Policy
- On-site Gym
- On-site Parking
- Fantastic Coworkers

This position offers competitive compensation **starting** at $90,000.00/annually based on experience (_negotiable_), opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as a **Technical Resources Manager**, we encourage you to apply.

**_Only applicants that complete the survey below will be considered for the role._**
- _Remember to attach a copy of your resume to the completed survey._

**Job Types**: Full-time, Permanent

Pay: From $90,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

We are always looking for great talent
- **To be considered for a position within A.C. Lighting, please visit**

**Why Work for A.C. Lighting?**:
We offer you a challenging job in a fast-growing company with a well-known reputation in the worldwide entertainment industry. You’ll feel that everyone