Technical Specialist

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That's Rogers. A leading communications and media company where people come to do great work. Right now, we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.Field Technical Specialist

**Responsibilities Include**:

- Network problem analysis at District and Patch level to improve service restoral KPI’s
- Ensure proper coordination of commissioning activities and quality control on new site and augment in service acceptances
- Provide team analysis, coaching and improvement for District optimization activities
- Periodic review of spares, test, phone and fleet inventory with updates to District Manager
- Review IMT performance and accuracy and mentor Technicians to ensure knowledge transfer and best practice, working with the District Manager to improve individual and team performance
- Review data accuracy of sites and ensure Technicians keep Remedy, site folders and PM notebooks are complete and up to date
- Assist in administrative functions as delegated by the District Manager to support the team
- Shift work or overtime as needed and coordination and quarterbacking of emergency events
- Travel throughout the district as required.
- This position does not have assigned sites, but does retain enough field-based tasks to remain technically competent, mostly through mentoring and OTJ training of staff and requires travel throughout the District as needed to achieve objectives
- Interface with internal partners in other Districts and Regions and with other departments to drive process improvement
- Work with ANI Delivery Managers to achieve successful implementation of First Time Right
- Work with Training team to develop troubleshooting and technical step-by-steps for Technicians
- Departmental asset management
- Work with Technical Specialists from other districts to ensure best practices
- Support District Manager to achieve departmental goals

**Qualifications**:

- 3 - 5 years of technical telecommunications experience supporting network elements
- 1 - 3 years of demonstrated experience providing mentoring and guidance within existing team
- Diploma/Certificate in Electronics from a technical institute or equivalent work experience
- Demonstrated high level of competence and familiarity with all network elements within the District including RAN, MW, fibre, power and other support and logistics related to District operations
- Ability to lead others, keep calm in crisis and demonstrate good judgement
- Proven ability to work in a fast-paced environment, a proven customer orientation and a safety-first attitude
- Strong interpersonal and communication skills including written communication
- Ability to travel and work at various sites as required
- Must possess a valid driver’s license with a good driving history

**Schedule**: Full time

**Shift**: Day

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**:3851 Jacombs Rd. Suite 130 (074), Richmond, BC

**Travel Requirements**: Up to 25%

**Posting Category/Function**:Technology & Engineering

**Requisition ID**: 286993

Posting Notes: Digital & Technology