Emergency Communication Technician

**Job Information**

Job Requisition ID: 67682
Ministry: Forestry and Parks
Location: Kananaskis Emergency Services
Full or Part-Time: Wage
Hours of Work: Up to 40 hours per week
Permanent/Temporary: Temporary, Wage - Seasonal
Scope: Open Competition
Closing Date: March 11, 2025
Classification: Administrative Support 4 (AS4)

**Salary**: Based on 40 hours per week: $24.26 - $29.75 per hour

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit:
The Kananaskis Region stretches from east of Calgary to the front ranges of the Canadian Rockies. Over 50 parks and recreation areas provide outdoor adventures and protected wildlife habitat. At the western edge of the region, farms and ranchlands give way to craggy peaks in the mountain paradise known as Kananaskis Country.

**Role Responsibilities**:
Emergency Communication Technicians fill a dynamic role within a highly specialized remote communications and intelligence hub as the primary point of coordination for incident processing, resource mobilization, communications and documentation during emergency and non-emergency calls throughout the front country and backcountry areas of over 25,000 sq km land base of the Kananaskis Region.

We are looking to fill two summer seasonal positions to work in our Kananaskis Emergency Services office.

Duties include simultaneous monitoring of multiple phone lines and radio channels as well as operation of a variety of communications equipment including a multi-screen computer terminal and various software, printer, mapping software, advanced telephone system, GPS unit, iPad and voice recorder.

Throughout any occurrence, whether it be a wildlife complaint, natural disaster or mass casualty incident, the Emergency Communication Officer is the primary resource for communications between numerous response agencies: Kananaskis Country Mountain Rescue Team, Conservation Officers, Helicopter Rescue units, RCMP, EMS agencies, Provincial Flight Coordination Centers, Search and Rescue groups, Fire Departments and numerous non-emergency agencies.

Emergency Communication Technicians manage multiple responses and incidents simultaneously, triaging priority calls based on available resources and immediate threats to life safety. Reporting to the Emergency Services Dispatch Supervisor, this position is responsible for key emergency communications center files and programs. These include dispatch and radio communications program (training, licensing, and trends analysis), communications technologies and asset management, and stakeholder support.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- Agility: This position anticipates and supports changes and requires Emotional Resilience in a work environment that is both fast paced and prone to rapid changes.
- Creative Problem Solving: This position strives to seek clarity in day-to-day operations, is encouraged to challenge the processes by which the work is done and to Identify alternative solutions for consideration.
- Systems Thinking: This position impacts a wide range of stakeholders in a variety of ways. This position considers impacts of the work that is being done, understands connections to the Alberta Public Service (APS) and stakeholders and understands how the work being done provides clarity.
- Develop Networks: This position’s primary focus is on communication. This position focuses on the client, communicates purposefully to ensure that the client’s needs are met, identifies stakeholders and builds relationships with stakeholders and other work units.

**Qualifications**:
**Education and Experience**:

- High school diploma and two years of related administrative experience.
- Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience.

**Other Requirements that are mandatory**:

- A valid Alberta Class 5 Driver’s License.
- Able to work irregular hours, overtime, shifts, evenings and/or weekends, and/or statutory and provincial holidays.
- Able to work independently without direct supervision, with initiative to remain productive and support other park programs when needed.

**Assets**:

- Previous Dispatch experience with Emergency Services including International Academics of Emergency Dispatchers (IAED) Certi