Customer Service/dispatcher
2 weeks ago
**Customer Service/Dispatcher**
**Key Responsibilities**
- Coordinate call schedules and ensure accurate completion of job costing documentation
- Schedule and dispatch field technicians or service personnel based on availability, location, and priority
- Monitor and adjust schedules throughout the day to handle delays, emergencies, or last-minute requests
- Communicate effectively with field staff regarding job details, special instructions, and updates
- Resolve customer issues, complaints, or inquiries in a timely and courteous manner
- Maintain customer records and update contact/account information using company systems
- Follow up with customers to confirm service satisfaction and gather feedback
- Provide support to active customers experiencing equipment-related issues
- Other duties as assigned
**Required Skills and Experience**
- 2+ years of experience in customer service or a similar position, preferably in a service-based environment
- Proficiency in Microsoft Office 365 and ability to learn new software
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and remain calm under pressure
- Strong problem-solving skills and attention to detail
- HVAC or dispatch experience is an asset
**Benefits and Compensation**
- Above industry standards compensation package
- Profit sharing
- Opportunity to earn commissions/bonuses through upselling
- Opportunities for career growth and development
**How to Apply**
We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.
Work Location: In person
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