Associate, National Accounts, Commercial Ag. Banking

Requisition ID: 225887

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives while also ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures.

The Associate provides the Agriculture National Account Banking group of Canadian Business Banking with support needed for the team to expand their marketing efforts, service existing client requirements and maintain portfolio compliance. This will include coordinating efforts with internal partners and directly reaching out to clients to address various activities such as collection/processing of financial reporting, diligence for credit needs, satisfaction of funding requirements. The role is specific to servicing of the Agriculture National Accounts Segment in Canadian Business Banking.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Working closely with Director and Group Lead, Directors and Sr. Relationship Managers Agriculture National Accounts, the Associate is responsible for providing the following services to a specific assigned portfolio of existing clients, that are not covered by National Accounts Execution, but are prospective future high growth/potential accounts:

- ** Onboarding**: Supporting the collection of information directly from clients and from various sources necessary to assess the client’s risk profile in order to ensure the Bank meets its regulatory requirements related to KYC, AML, etc. This includes contacting clients, sourcing internal/external sources/web sites, documenting information in Know Your Client documentation in various formats such as the Client Profile Information documents and responding to various internal Compliance groups.
- ** Client servicing escalations**: Provide back-up to help resolve service related matters raised by the client directly to the Directors, Associate Director &/or Sr. Relationship Managers in Agriculture National Account National Accounts. This responsibility does not replace the servicing provided through the Business Service Center and is typically credit in nature or day to day servicing.
- ** Credit related tasks(assigned accounts)**: (a) Contact clients for financial reporting and spread Financial Statements, Projections and Borrowing bases, review results, escalate any signs of deterioration and update appropriate systems; (b) be responsible for the preparation of Credit Presentations for new and existing clients; (c) assist or take lead with completion of conditions precedent, diligence and any other requirements necessary to obtain approvals (d) ensure client files are complete and appropriately documented in various systems such as SDR, e-tracker etc. and (e) general support as necessary other credit related situations needed to maintain portfolio quality.
- ** Fulfilment (assigned accounts)**:Coordinating efforts with the client and various internal partners (eg. BSC, EDDU, CRA, GBM) to ensure loan funding and business account openings are fulfilled as per customer expectations.
- Other administrative duties as assigned.
- Support the Agricultural Banking team in the marketing efforts by preparing and completing Client Advocacy Forms and Discussion Papers and providing general assistance throughout the internal socialization process for new opportunities and increases on existing files.
- Look for opportunities to enhance client needs by providing Directors, Associate Director &/or Sr. Relationship Managers with referrals for ancillary products and other partner opportunities. In addition provide suggestions to continually improve processes which may include auctioning feedback received directly from clients or through client satisfaction vehicles such as the Pulse.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

The Associate